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ZeusZeus
ZeusZeus
Inspiring
February 3, 2015
Question

Digital Editions Keeps crashing

  • February 3, 2015
  • 6 replies
  • 10631 views

On W8.1, I installed the latest one and when I exit it always crashes! Adobe, a release fix coming up our way? Thanks!

This topic has been closed for replies.

6 replies

J
janelleh34298625
Participant
February 5, 2019

I am now having the same problem. Every time I open ADE, it keeps crashing. Tried reinstalling it, same issue. Please help!

A
Anonymous
March 12, 2015

I have the same problem and it is driving me to distraction - every time I minimize digital editions 4.0.3 it crashes!  Come on Adobe do something about it.  In the mean time I will revert to 4.0.2

.

Sameer G
Sameer G
Known Participant
February 27, 2015

By "exit" you mean you close the program (i.e. File, Exit, or Alt+F4, or click the X window button)? Have you tried minimizing the program window? Does it crash then as well?

Well, anyway! In my case, I'm using Windows 8.1 as well, and it does not crash by exiting (i.e. closing) the program. Even if it did crash then, it would not matter to me since I wanted to exit out of it anyway (except for extra steps to close out of Windows crashy dialog boxes). But in my case it crashes every time I minimize it.

kathyhirstmoe
kathyhirstmoe
Participant
February 28, 2015

Yes, sorry, I did mean minimize not exit.  The older version is working just fine.

P
Philippe DSTG
Participant
February 27, 2015

Same for me...

On windows 8.1, upgrade from 4.0.2 to 4.0.3.

Crash each time I minimize it. (not on exit).

Reinstalling 4.0.2 stops the problem.

I tried several times to install / uninstall... with the same result .

Voilà...

    kathyhirstmoe
    kathyhirstmoe
    Participant
    February 24, 2015

    Me too.  It started after Adobe wanted me to update to the newest edition!  Digital Editions just keeps crashing!

    S
    Adobe Employee
    shreya
    Adobe Employee
    February 25, 2015

    Please explain the steps where you are facing the crash.

    ADE is crashing with any particular book ?

    kathyhirstmoe
    kathyhirstmoe
    Participant
    February 25, 2015

    The newest Adobe Digital Editions 4.0.3  would crash every time I minimized it.  After reinstalling this version numerous times the crashes continued. I even called in to Adobe help line, the tech saw what I was talking about.  However, he claimed my computer had a Trojan.  Instead of paying the cost he wanted me to pay, I contacted a very knowledgeable IT friend.  He found no Trojan.  So with his help we did a computer recovery which restored ADE 4.0.2 the crashes stopped.  I guess I will stick with this one!

      J
      joanb19289861
      Participant
      February 3, 2015

      Me too - I download a book from my public library then when I try to transfer it to my brand new Kobo ...Adobe Digital Editions crashes every time......I would un- install and try over but I cannot find a way to un-install........how frustrating is this!

        S
        Adobe Employee
        shreya
        Adobe Employee
        February 25, 2015

        Try with latest ADE Version: 4.0.3

        Download | Adobe Digital Editions

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