Skip to main content
Mr_Hackenbacker
Mr_Hackenbacker
Participant
February 20, 2017
Question

Digital Editions Licensing error message

  • February 20, 2017
  • 2 replies
  • 602 views

Hello.  I've used ADE successfully in the past to borrow ebooks from my library.  I've downloaded a small acsm file from my library account to my computer which ADE then opens and converts to the actual book.

However today I have a problem.  ADE won't open the file and the message I get is:

"Unable to Download.  Error getting License.  License Server Communication Problem: E_STREAM_ERROR"

Does anyone know what's causing this?  I have checked (in Help / Authorisation Information)  that ADE recognises that my computer is authorised to receive DRM content.

Thanks.

    This topic has been closed for replies.

    2 replies

    T
    trevntringma
    Participant
    February 20, 2017

    I am having the same issue with my Kobo Aura, and I am getting sick of this ereader!!!!!!!!!!

    I will NOT ever give KOBO a good rating.  If anyone has answers to this downloading problem, I would greatly appreciate it!

    My error shows:

    CE_COPY_NOT_ALLOWED - No permission to copy the book.

    The transfer from Adobe digital editions will work one day, and then not work for several days.  I have tried so many trouble

    shootings, that I am just sick of this ereader.

    Mr_Hackenbacker
    Mr_HackenbackerAuthor
    Participant
    February 20, 2017

    Two further facts which may be pertinent...

    I'm using ADE 2.0.

    My computer is Windows 10, and I don't believe I've downloaded an eBook since I changed from Windows 7

    Is either of these things a factor in causing the problem?

    F
    farman9
    Participant
    February 20, 2017

    I downloaded a book whihc is in acsm file formate. Just downloaded the ADE and when ever I try to open my file gives me the following error message.

    (Note: I have also authorized my computer from the help menu).

    Error getting License. License Server Communication Problem:

    E_ADEPT_NO_TOKEN

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices