Skip to main content
Pinman3
Participant
Jul 17, 2020 12:53 AM UTC
Question

Digital Editions not recognizing my ID or password

I downloaded this and installed this today. I created an ID and password.  The adobe website recognizes this ID and password, but the APP does not. how do I get this fixed? I see a couple of updates today on the app, could this be part of the problem?  Any help is appreciated.

    This topic is closed to new replies. Start a new post to keep the conversation going.

    3 replies

    Terry86
    Participant
    Jul 19, 2020 10:49 AM UTC

    I am having the same problem. The chat assistant is unable to help, completely clueless. I need access to my ebook urgently and there is no assistance

    Translate
    Paabs
    Participant
    Jul 19, 2020 11:18 AM UTC

    So did another reset. Checked the box to log out of all devices and manually entered a password rather than Apple keychain auto fill. Seems to work now

    Translate
    Paabs
    Participant
    Jul 17, 2020 5:39 AM UTC

    I have the same problem. Reset passwords and still no luck

    Translate
    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices