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RobmOz
RobmOz
Participating Frequently
September 16, 2019
Question

Digital editions on Win crashes when attempting to quickly highlight text in a book after DE startup

  • September 16, 2019
  • 6 replies
  • 6192 views

Hi, has anyone else encounterd the problem where DE editions hangs (is unresponsive) for a few seconds then crashes (closes spontaneously) when trying to highlight text?

 

This occurs mostly when attempting it immeditely after I open a file in DE. If I wait a minute or so it is less likely.

 

This occurs with the "Getting Started with Adobe Digital Editions 4.5" epub file.

 

EDIT: I have done some more testing. This doesn't occur if I bring up the right click menu showing highlight, then close it! e.g. the second time I bring up the right click menu I can select highlight and it works OK.

 

Attached: video showing the issue

 

Thanks, Robert

 

Adobe DE 4.5.10.186048

Windows 10 Home v 10.0.17763 Build 17763

    6 replies

    S
    Suddarsun28014038c5oq
    Participant
    January 19, 2023

    Thank you! This fixed the issue.

      A
      Anonymous
      October 20, 2022

      I had the same issue but I found a way to fix it! When you are in your Library instead of double clicking on the book you want to read open the book by right clicking on it and selecting the "read" option. When I open books like this I am able to highligh anything without it crashing or freezing. 

        A
        Aaron28895901o8ot
        Participant
        March 15, 2023

        This worked for me as well thank you 

          M
          Mathias266445873aer
          Participant
          October 17, 2022

          1. I am so frustraded. ADE crashed while marking text, all markings lost. I hate this sotware.

          2. I rund 4.5 on OneDrive. But on my other computer markings are not syncted. 

          So frustrating ... I never buy a digital book for this crap of software ever again. 

            M
            Mathias266445873aer
            Participant
            October 21, 2022

            I updated Adobe Digital Edition to 4.5.11. No Crashes anymore but marking text takes 3 Seconds every time.....

            (Windows 10, 21H2)

              A
              akathy
              Participant
              October 15, 2022

              I'm having the same problem. Every time I want to highlight, it crashes. I have tried running it as an admin. It makes no difference.

              Z
              Zachary24001245xjnf
              Participant
              May 28, 2022

              Same. 

              Nanaky
              Nanaky
              Participating Frequently
              September 16, 2019

              Try to start ADE with right click and run as admin? 
              If same problem check this: https://helpx.adobe.com/x-productkb/global/troubleshoot-system-errors-freezes-windows.html
              Good Luck

                R
                RyanLN
                Participant
                December 12, 2020

                Robert,

                 

                I'm glad you posted your issue.  I'm having the same (or a similiar) issue.  At times I will be able to highlight with no problem, and then I will go to highlight, and I will experience a brief, temporary lag in my system, and then Adobe DE will close.  I often then lose all of my previous highlights when this happens -- a huge bummer.  

                 

                Respectfully,

                Ryan

                  D
                  default3yor8zila2b5
                  Participant
                  July 29, 2021

                  I am having the same issue as Ryan,

                  Sometimes I can highlight, then sometimes when I try to right-click a selection to highlight it, the system will stutter a bit, and then ADE will close, and I will lose all my prior highlights.

                   

                  Anyone know how to fix this?

                  Thanks!

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