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Estefan26327153nhsc
Participant
September 28, 2022
Question

Digital Editions will not let me use my account details to authorize

  • September 28, 2022
  • 1 reply
  • 109 views

Digital Editions will not let me use my account details to authorize. I have uninstalled and reinstalled already. My login details are correct because I can log into adobe on a broswer just fine. There is no option to Erase authorisation either and my internet connection is working perfectly well. I have also restarted my computer which made no difference. 

Unfortunately when I called for support the person who answered the call hung up. If someone can get back to me that would be helpful 

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1 reply

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Garry27151208bteg
Participating Frequently
November 19, 2022

My app stopped working mid-November; I got an error message "Check Activation", so E-Books wouldn't download from BorrowBox.With Adobe Support I have found a solution - it's about having correctly recognised authorisation:

 

  1. Uninstall the faulty ADE 4.5.11
  2. From Adobe's website re-install ADE 4.5.11 (I use the Windows edition)
  3. Open the ADE, go to Help, and select Erase Authorization. Follow the steps.

4 Go back to Help, select Authorize the Computer and follow the steps outlined (they are very clear - you need a user name (your own, [the administrator] email address, and to create a password).

  1. Go to Help, and select Authorization Information. Your details (user name and Adobe vendor ID) should be clearly visible (and ticked as 'Default)
  2. Close the ADE. Go to BorrowBox and test out a download. It should work, and then you can transfer the Ebook to Kobo.

Note: I tried this sequence several times before it magically worked - persist.

 

It took me over 12 hours of Live Chat with a number of Adobe consultant's before one  (Vishwarath) guided me through the above fix. Persist in requesting support, and don't ever be discouraged by any app provider using the excuse that "as it's free software we no longer support it" - that's not good enough. 

I hope sharing what's worked for me will be useful to the thousands of ADE 4.5.11 users whose app has suddenly stopped working.

I have shared this solution with Bolinda (the owner of BorrowBox). ADE 4.5.11 is a great app, and I happily use Adobe programs.

 

I welcome any feedback. Good luck,

Garry

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