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Question

Digital Editions will not recognize my new nook Glowlight Plus.

Forum|Forum|10 years ago
October 26, 2015
20 replies
14428 views

Just bought a new nook Glowlight Plus. Digital Editions will not recognize it. has anybody had this problem? Adobe support couldn't figure it out, either.

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arvad76418400

Participant

Has anyone been able to download a book from ADE? I still can not get my computer to recognize the device and ADE still does not recognize it even after the update.

roxannem22636436

Participant

I had to deregister my Glow Light Plus then register it in order to download a book from ADE and it seems that that is what you have to do each time you get new books from the library. This can be quite a hassle if you have other documents or books you bought on the device. Like Rosa70065874 I spoke to BN support and they claim that they are working on a update but was vague regarding the date of the update

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ohmycandida

Participant

This worked for me. I followed the instructions here NOOK GlowLight Plus | FAQ - Barnes & Noble

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kendrat786579

Participant

The sideload from the instructions worked but I got an error when I tried to open the library book, I used both an epub file, open epub, and open pdf. Has anyone else had this problem. My adobe id is authorized and I rebooted the nook glowlight plus afterwards.

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ohmycandida

Participant

I am having the same issue now. I was able to download one library book using the instructions on Barnes & Noble. But all the other library books I sideload state "This book has been returned" and I am not able to view the book. I have tried everything I can thing of to fix this. Does anyone have a solution?

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fanisp59406754

Participant

has anyone find any solution on that? i have a mac and just got the new nook and would love to transfer my pub library to the noon

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thomasg3992746

Participant

In view of the time that it appeared to be taking to get the download issue

resolved with the Plus, I returned it to obtain the last regular GlowLight

the store had. It may not be waterproof like the Plus, but it reads

almost the same. Tom Gibson

On Sat, Nov 28, 2015 at 12:36 PM, fanisp59406754 <forums_noreply@adobe.com>

TheDudeJoe

Participant

Got this update;

Software Version 4.5.1.33

Platform Version 45.1.8_user

Now under Settings > Account & Profile there is a "Adobe DRM Settings option.

There I added my Adobe ID, but still can't get the NOOK to show up in ADE

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moonpook

Participant

Lizo18,

Couple of questions:

Are you on a Mac or PC? Which OS are you running?
Did you happen to note if the Nook device is being recognized by your computer -- i.e. when you connect it, does it show up as a device or external drive?

I ask because while I'm having the same problem with ADE, it's a symptom of a larger problem, or at least a closely related one, namely that the Nook device is not being recognized by my Mac (OSX 10.11.1) at all. Older Nook device appears as a drive when connected, new Nook device does not. This makes "side loading" data impossible ("side loading" is what Nook folk call adding data via drag-and-drop or by third-party software, such as Calibre or ADE). I dug up a work-around for the overall issue (it was in an Apple support forum, apparently a known issue with Android 4.x. Here's the link if you or someone else cares: Why won't my macbook recognize my samsung galax... | Apple Support Communities) -- but I was unable to determine if the non-ADE problem is also manifesting on PCs.

Oh, and fwiw, I sent the fruits of my troubleshooting to a contact of mine at Nook.

Lizo18Author

Participating Frequently

I'm running a PC.

Sent from my iPhone

TheDudeJoe

Participant

This has been pretty rough. After waiting for nearly 2 months for word that a new nook was coming out, and not hearing a thing. I almost jumped ship and got a kobo.

I finally see the new nook is released, (never got an email or anything from B&N, just happened to see it online.)

I run out and pick one up, First thing I try to do is put my screen savers on, don't seem to be able to do that. Then I find out about not working with ADE?!?

Looks like it's going back into the box, and I'm going to have to take my loyalty elsewhere.

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thomasg3992746

Participant

After confirming with our local public library's reference librarian that I was doing nothing wrong with the ADE application, I also ended up calling B&N like Lizo18. After being bounced around among 4 support persons, I finally ended up talking with an "upper leveler" who admitted there was no ADE support of the GlowLight Plus. He wasn't able to provide me much reassurance, however, that there would be a fix to it in the foreseeable future since, to use his words, "there were no updates that he was aware of on addressing the problem." This is a little too vague for me and makes me wonder if the problem will be fixed in my lifetime. Consequently, I am now in the process of following up on the end of my discussion with him in which he said he thought there were still some non-Plus GlowLights still available. They may not be as waterproof as the new GlowLight Plus, but I got the impression from our public library's reference librarian that they are otherwise quite suitable for what I need. The current status on this is that I am awaiting a call from the B&N store I got the Plus from. They were going to see if they could have one transferred from another store since they sold out of their non-Plus inventory several months ago. It's been a hassle for sure, and if it weren't for the the local B&N store employees being so helpful, I would have said the heck with it and just returned the thing for reimbursement since I still have 3 more days before the 14 day return period is up. To me, the primary problem is headquarters B&N not being as upfront as they should be. Otherwise, I could have put the 10-15 hours I've spent on this to much better use.

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eibbed0001

Participant

I hope it gets fixed soon. I was thinking about getting my husband the GL Plus for Christmas but I won't until Adobe and BN resolve this.

bookshelfcat

Participant

I just bought a Nook Glowlight Plus and I'm having the same issue. I have fifteen days to decide whether or not to keep it. Having an e-reader that doesn't work with ADE is a definite deal breaker. I hope that they fix it soon.