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A
Anonymous
August 9, 2020
Answered

Digital Editions wont launch - Microsoft Surface Windows 10

  • August 9, 2020
  • 2 replies
  • 1602 views

Hi All,

 

Digital editions has stopped working on my Microsoft surface running Windows 10 Pro. When you click on the icon nothing happens. 

 

I have tried the following with no success:

- Uninstalling and reinstaling 4.5.11

- Installing 3.0 

- Deactivating the computer through 3.0

- Renaming / moving My Digital editions folders

- Turning off McAfee

 

Any ideas on what to try next. Finding it hard to chat to someone directly at Adobe on a weekend.

Thanks.

 

 

 

    This topic has been closed for replies.
    Correct answer

    Hi All,

     

    It looks like when I download the 4.5 file. Windows automatically defaults to putting the application into Program Files (x86), when I change the file location to just a folder called Adobe in Program Files it fires up and works.

     

    I am not a computer guy but a google search seems to imply that the 64-bit versions of Windows have two Program Files folders. The regular Program Files folder holds 64-bit applications, while "Program Files (x86)" is used for 32-bit applications. Installing a 32-bit application in a PC with a 64-bit Windows automatically gets directed to Program Files (x86).

     

    The key was to use the regular Program Files folder which holds 64-bit applications and not the Program Files (x86) folder.

     

    It had nothing to do with renaming the folder in My Documents 🙂

     

    Ps. I managed to chat to someone via the chatbox on a sunday night when they picked up my earlier attempt to chat with them but they werent available. Adobe was on the front foot to help. Thank you.

     

    2 replies

    Caro.0
    Caro.0
    Participant
    July 17, 2022

    can anyone provide this 3 that seems to be the only ADE working but they dont provide it anymore. They do have a link on the dwonladpage that says so ,but when you click it there is no software download option so that link is bogus. maybe provide a link to a working ADE 3 since it is the only way to a working ADE now.

    A
    Anonymous
    Correct answer
    August 9, 2020

    Hi All,

     

    It looks like when I download the 4.5 file. Windows automatically defaults to putting the application into Program Files (x86), when I change the file location to just a folder called Adobe in Program Files it fires up and works.

     

    I am not a computer guy but a google search seems to imply that the 64-bit versions of Windows have two Program Files folders. The regular Program Files folder holds 64-bit applications, while "Program Files (x86)" is used for 32-bit applications. Installing a 32-bit application in a PC with a 64-bit Windows automatically gets directed to Program Files (x86).

     

    The key was to use the regular Program Files folder which holds 64-bit applications and not the Program Files (x86) folder.

     

    It had nothing to do with renaming the folder in My Documents 🙂

     

    Ps. I managed to chat to someone via the chatbox on a sunday night when they picked up my earlier attempt to chat with them but they werent available. Adobe was on the front foot to help. Thank you.

     

      R
      rduarte64
      Participating Frequently
      May 27, 2022

      After a while the ADE failed again. But changing the installation directory again fixed it.
      In conclusion: change the installation directory and rename / moving My Digital editions folder (a new folder is created with the name "My Digital editions"). 

       

      Every time the ADE fails repeat the process for example:
      C:\Program Files (x86)\Adobe\ade1\

      C:\Program Files (x86)\Adobe\ade2\

      C:\Program Files (x86)\Adobe\ade3\

      ..........................................................

      C:\Program Files (x86)\Adobe\adeN\
      Etc, etc. etc.
      Greetings

       

       

       

       

       

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