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dayne-tabraham
dayne-tabraham
Participant
February 27, 2017
Question

Document is licensed for a different user account

  • February 27, 2017
  • 1 reply
  • 902 views

Case number: 0221297320

I can not read my ebooks anymore.
Worked previously but since reinstalling windows, ADE says the book belongs to another account.
Not sure why this has happened but the books need to be associated with my adobe id.

I can provide proof of purchase to show the files are mine if Adobe needs it.

This topic has been closed for replies.

1 reply

S
Adobe Employee
Sharad Vatsa
Adobe Employee
March 16, 2017

Hi Dayne,

It seems that the eBook with which you are getting this error might have been authorised using a different Adobe ID or Vendor ID earlier. You may check in case you were earlier using a different Vendor ID or else check with the eBook provider to transfer entitlement of the eBook in question to the Adobe ID you are using at the moment.

Regards,

Sharad

dayne-tabraham
dayne-tabrahamAuthor
Participant
March 18, 2017

Thank you for getting back to me.

I have spoken and fought with with the ebook provider and they continually declined to assist on the ground that they added a line to their T&Cs so that they can avoid dealing with these issues. They keep spewing some excuse about my token having expired, which I can only gather is completely unrelated.

Are you able to do the transfer from your side? I will provide any information that you need.

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