Document is not licensed for this device type.

Forum|Forum|15 years ago
August 31, 2010
2 replies
2627 views

I just ordered an eTextbook from McGraw-Hill, downloaded Adobe Digital Editions, and used the link provided by the publisher to download the eTextbook link file. When I open the file I get this error message in Adobe Digital Editions: "Document is not licensed for this device type."

I'm running Windows 7 Professional.

What do I need to do here?

This topic has been closed for replies.

Correct answer

This error means that the book is limited to viewing on a single device, and your the computer you are trying to view it on isn't it. If the error is in error then you need to talk to McGraw-Hill, so you can redownload the book.

A

Anonymous

OK - here's the issue.

When I downloaded Adobe Digital Editions I authorized my computer with my Adobe Account - apparently I wasn't supposed to do that. McGraw-Hill said that their file would ONLY work if the computer was not authorized with an Adobe Account (they should have said so after the order).

So after de-authorizing the account (ctrl+shift+d) I tried to open up the .acsm file again and I got a new error: e_lic_already_fulfilled_by_another_user. I'm afraid that the license was used up by Adobe Account, never mind that it actually never downloaded.

I guess the next step is to try and get another license issued?

A

Anonymous

McGraw-Hill gave you bad advice here. There is no way for them to know if you are authorized or not. The problem is as I described it - the license in the content is locked to a device that is the one that you are viewing it on.

Since removing the authorization on the device (deactivating) will change the device id, by telling you to deauthorize, they guarenteed that the content would no longer be viewable.

So yes, the next step is to get them to issue you a new download link (with a new transaction id).

A

Anonymous

I got a call from McGraw-Hill the morning and they reissued a license and everything worked out OK. It was fine for me to deauthorize as I had no prior content on Adobe Digital Editions, but I can't imagine people that had content on digital editions only to be told it's either your content or your textbook.

I'm a little surprised McGraw-Hill doesn't let you tie in the book with your Adobe Account. Figuring that out is not intuitive and is not marked on their website when ordering.

A

Anonymous

Correct answer

This error means that the book is limited to viewing on a single device, and your the computer you are trying to view it on isn't it. If the error is in error then you need to talk to McGraw-Hill, so you can redownload the book.

A

Anonymous

Thank you, will contact them in the morning.

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