Download Error for digital edition 1.5?

Is there a solution to the "A download error occurred. Try to download again." on the initial flash player, yet? My Windows XP is doing that right now with the 1.6. It's almost worked a few times; it gets to the end of the download bar and then it tells me to retry.

Better yet; does anyone know another location where I can download it, that doesn't involve Flash?

I've opened a support ticket, with the number 0180472024, with luck I'll be able to read these books soon!

I tried the ctrl-shift-D thing, and I was able to de-authorize and re-authorize the program, but I still get the same error.

I am getting the following error:

Web Services Security and E-business:
IO Error on Network Request.
Please check your network connection and try again.

Network Path:
http://acs.netlibrary.com/Media/ebx_product_id_173392.pdf

Event Detail:
Error #2038
--- end ---

As far as my IT guys can see, my network is working flawlessly. No matter which book I try to access from NetLibrary, they download to about the 15% point, stall, then this error comes up.

Any thoughts?
Lenard Lawless

I had the error above (same a Joel), but I tried that fix and it did nothing. I have logged a call with adobe, Case #0180466282.
Digital editions takes ages to initialise on the PC in question and won't authorise, on another PC that his happened to I changed the proxy settings on Internet Explorer and then it worked fine, but this one did not.

Thanks

Paul Curtis

For the record, here's how we resolved Joel's case..

Joel was getting this error when trying to open a just purchased book:
"Error during recovery after failed manifest save.
Error deleting file: manifest.xml
Error detail: Error #2038"

We had him de-activate, move the book to a backup (USB, etc), then re-activate and move the book back.. which resolved the issue.

Deactivate a PC with Digital Editions 1.x:
1. Launch Digital Editions 1.x
2. Enter the key-combination of Ctrl-Shift-D (cmd-shift-D on Mac OS)
3. At the dialog, confirm that you wish to de-activate the machine
4. Quit Digital Editions

To reactivate and authorize the machine using the same or a new AdobeID, just re-launch Digital Editions. You will be prompted to activate.

After activation he put the books back in his 'My Digital Editions' folder. Problem solved.

Regards,

Bentley Wolfe
Senior Support Engineer, Flash/Flash Player/Digital Editions
Adobe

Joel, I'm going to ask a senior agent to jump on your case. They'll do the prelim work, and I may step in at some point later this week.

Regards,

Bentley Wolfe
Senior Support Engineer, Flash/Flash Player/Digital Editions
Adobe

I too am receiving the aforementioned error. I have opened up a case and am awaiting a reply.

The case number is 0180449225. Any help will be greatly appreciated.

Thanks,

Joel

why the format of the downloaded file is "*.z"? i couldn't open it

Yes, you should open cases..

To open a Digital Editions 1.5 Technical Support case, please use the contact links at http://www.adobe.com/support/digitaleditions.

Regards,

Bentley Wolfe
Senior Support Engineer, Flash/Flash Player/Digital Editions
Adobe