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Wademecum
Participating Frequently
December 1, 2013
Question

"Download not possible"

  • December 1, 2013
  • 1 reply
  • 2910 views

When opening book links I get the message (in German): "Download not possible. Error calling the licence. Licence server communication error: E_ACT_NOT_READY". But I can download and read these books in iOS. In ADE I have 2 different IDs: does this matter? In ADE I see no option to log in or change the ID.

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1 reply

S
sjpt
Inspiring
December 1, 2013

Yes it does matter.

Each book purchase/loan is associated to just one Adobe ID;  when it first opened it is locked to the ID in use at the time.

It can then be used on other computers/devices registered to that ID.

To change the ID on ADE: use ctrl-shift-D to unregister it (cmd-shift-D on Mac); then register again (Help/Authorize Computer)

To change the ID on a device connected to ADE: use ctrl-shift-E to ADE while device connected to unregister it (cmd-shift-E on Mac); then register again (Help/Authorize Device)

Unfortunately, the Adobe team did not go on user interface design 101 and learn that features such as this should be discoverable.

W
WademecumAuthor
Participating Frequently
December 1, 2013

Am 01.12.2013 um 11:42 schrieb sjpt <forums_noreply@adobe.com>:

Re: "Download not possible"

created by sjpt in Adobe Digital Editions - View the full discussion

Yes it does matter.

Each book purchase/loan is associated to just one Adobe ID; when it first opened it is locked to the ID in use at the time.

It can then be used on other computers/devices registered to that ID.

To change the ID on ADE: use ctrl-shift-D to unregister it (cmd-shift-D on Mac); then register again (Help/Authorize Computer)

After that I get the message:

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