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hari_cp97997511
Participant
April 10, 2018
Question

"Downloading Content" and never Opens a .ACSM file in ADE 4.5, but works in 3.0

  • April 10, 2018
  • 2 replies
  • 377 views

Hi Experts,

I am trying to open a .acsm book, this never opens, but will just show "Downloading Content".

This happens in ADE 4.5.7 but when i try this in the ADE 3.0, the file opens without an issue.

Kindly help.

Thanks,

HC.

    This topic has been closed for replies.

    2 replies

    Participant
    December 12, 2018

    I had a similar problem, where ADE 4.5.9 wasn't working for me. I tried everything I could think of. I tried reinstalling, I tried rolling back to 3.0, I deleted the Adept key and tried logging on again, etc. What finally worked for me was to purge my computer of everything Adobe and starting over.

    I first uninstalled everything with Adobe in the name (including flash player and Adobe Acrobat DC). Then I went to REGEDIT, and under HKEY_CURRENT_USER, software, I exported the entire Adobe key (just in case I messed it up), and deleted it. I then went to my C:/Program Files (x86) folder and deleted the adobe folder there. I then went to my Documents folder and renamed the "My Digital Editions" folder so Adobe Digital Editions wouldn't point there.

    Finally, I re-installed, re-authorized the new program, and the next book I tried to open worked. Whether that's a permanent fix, or something I'll have to do again, I don't know... but it works for now.

    Participating Frequently
    April 11, 2018

    I don't know if this will work for you, but I found I had to open ADE 4 first and then download. Whereas for ADE 3, it would automatically open.

    hari_cp97997511
    Participant
    April 11, 2018

    Thank you JDVANISL.

    But this did not help.

    I will continue using the ADE 3.0...

    Best Regards,

    Hari