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M
maryannns
Participating Frequently
July 30, 2013
Question

Downloading problem

  • July 30, 2013
  • 1 reply
  • 1327 views

Yesterday, as I have done many times before, I bought a book from the Kobo website. Then I clicked on download Adobe DRM EPUB and I got this error message: "digital editions could not connect to the fulfillment server. Please make sure you are connected to the Internet."

I was connected. Then I went to the online chat help for Kobo. They were able to put the book on my kobo desktop. Unfortunately I wanted to put the book on my second Kobo which is registered to my husband. Meanwhile they tried to say the problem is with Adobe.

i contacted Kobo online chat again today and again they want to say it is an Adobe problem. The worker on chat suggested I save all the books I have on ADE (but she did not tell me how!) and then delete and redownload it.

My ADE says it is authorized.

What do you suppose is the problem?

This topic has been closed for replies.

1 reply

M
maryannnsAuthor
Participating Frequently
July 30, 2013

OK, to check further I just borrowed a book from the library. It downloaded, but the same error message came up on ADE. So it is an Adobe issue. Does anyone have any suggestions on how to fix this?

S
sjpt
Inspiring
July 30, 2013

One possibility ...


Sometimes ADE gets its registration/activation confused and in a semi-authorized state.

Unfortunately, it often then gives misleading error messages about what is wrong.

A common incorrect message informs you that the ID is already in use on another computer and cannot be reused.


This can often be resolved by completely removing any authorization using ctrl-shift-D to the Library screen on ADE (cmd-shift-D if on Mac).

Restart ADE, and then reauthorize with your (old) Adobe ID.


In extreme cases on the mac, the following extra step has helped some people.  Navigate to /Users//Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash. If you are using 10.7, see Access hidden user library files | Mac OS 10.7 Lion. http://forums.adobe.com/thread/1265248?tstart=0

~~~

To save all your books, goto to your ADE directory

(probably in something like  Documents\My Digital Editions or  C:\Users\<userid>\Documents\My Digital Editions)

and copy all the .epub files (and .pdf files if you are unlucky enough to have any) to a backup device.

If you copy the entire directory it will remember things like your last reading place in books, and notes you have made).

M
maryannnsAuthor
Participating Frequently
July 30, 2013

Thank you so much. I will try this later today and report back.

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