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T
Trankster1
Participant
August 30, 2013
Question

DRM Activation Error "Number of activations exceeded" (Android reader)

  • August 30, 2013
  • 2 replies
  • 1415 views

I received this error "Number of activations exceeded" when entering in my Adobe ID in my Android device.  I have owned several Android phones and tablets and probably have activated on all of them over the years.  How do I reset the activations?  Thank you.

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2 replies

MichaelKazlow
MichaelKazlow
Legend
September 1, 2013

Moved to Adobe Digital Editions

~graffiti
~graffiti
Legend
August 30, 2013

You need to contact customer service to reset your activations. You can't do it yourself.

You can find CS contact info at http://helpx.adobe.com/digital-editions.html

T
Trankster1Author
Participant
September 1, 2013

It is a vicious cycle.  I spoke with two different people by phone (no chat is available that I could find, nor an email address0.  The first person said they could not help after keeping me on the phone 20 minutes.  I called again and after speaking to two people, my "case" was referred to the Diginal Editions department and someone will contact me within 24-48 hours.  No contact so far 30 hrs later.  This seems to be a frequent issue according to these forum comments, but Adobe does not seem very customer sensitive or efficient in resolving these fairly simple issues. 

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