DRM authorization issue with eReader

Forum|Forum|9 years ago
August 24, 2016
3 replies
1389 views

Hello,

I am trying to download a book from my local library (in an EPUB format) using Adobe Digital Editions. The eBook opens correctly on my computer, but when I try to copy it over to my eReader, I get the following error:

"This document is protected by Adobe Digital Rights Management (DRM) and is not currently authorized for use with your Adobe ID. Please sign-in with the authorized Adobe Id and try again."

However, I have checked and the eBook is authorized under the same id as my device (I checked the authorization code). Do you have ideas about why that might be?

I have tried re-setting my eReader to factory settings, but that has not fixed the issue.

Thank you,

This topic has been closed for replies.

M

maggieprentice

Participant

i am also having this issue, it seem to be everytime I download a new book. can't even open the book I was currently reading and am about 80% read with it, very frustrating

A

Anonymous

Did you ever get this solved? I am having the same problem, but only with certain books. I have had no luck getting help from Kobo or Adobe on this.

K

kitley

Participating Frequently

Hi Keeley...yes, I did get it solved finally, with the help of a wonderful

girl from Kobo. Busy right now, but will send you the instructions this

evening, that worked for me. Do you have a Kobo ereader? Mine is a Sony,

but I would think it would work the same with both. Will email you tonight.

Kathy

On Thu, Sep 15, 2016 at 7:47 PM, keeleyb41310847 <forums_noreply@adobe.com>

karenf19106783

Participant

Will you email me too? I have the exact same problem/error message. Thank you!

Nanaky

Participating Frequently

Has you try if work with a older version: Adobe Digital Editions downloads

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