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S_Gans
Community Expert
S_GansCommunity Expert
Community Expert
March 15, 2016
Question

E_ACT_NOT_READY

  • March 15, 2016
  • 2 replies
  • 1230 views

I just wasted almost 1/2 hour on tech support, only to be directed here.

A vendor (Around the Clock Publishing) sent me an .ascm file. When trying to open it in my already authorized ADE v4.5 on my Mac, I got the error that's the title of this post.

We tried to de-authorize ADE, and it errored, so I deleted the activation.dat file. That deauthorized it, but when I tried to REAuthorize it using my regular CC username and password, it told me that it was unrecognizable for Adobe content! I have no other user accounts, and my original authorization was with my CC account name and password.

Anybody know how I can make ADE authorize correctly and read the .acsm file from the publisher? In the meantime, I re-inserted the original activation.dat file, so I can see all my open license books - but I need this for work.

Thanks

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    2 replies

    S_Gans
    Community Expert
    S_GansCommunity ExpertAuthor
    Community Expert
    June 1, 2016

    Anybody else notice that despite Adobe telling me to write in here for an answer FROM THEM, nobody at Adobe has actually LOOKED at this, let alone responded in any way - useful or not. My original post was 45 days ago.

    Since then, I've had 2 additional contacts with Adobe "support" on other issues, both of which have been equally useless. It's such a shame...

    Adobe Community Expert / Adobe Certified Instructor
    S_Gans
    Community Expert
    S_GansCommunity ExpertAuthor
    Community Expert
    March 16, 2016

    Just a follow up. I'd been looking at some similar questions on here - none of which had people unable to REauthorize their computer. But I did follow advice and deleted the v4.5 and reinstalled v3 on my Mac running OS 10.10.5

    This did the trick, and I was able to load the .acsm file I'd received from the publisher. I'd much prefer to use the newer version though - but I can't figure out how to get the danged thing to re-authorize. The version 3 used my original authorization and original activation.dat file, that I'd replaced after De-activating left me in a helpless state, unable to use my own ID.

    If ANYONE has any ideas - Hopefully an Adobe employee, since I went through telephone and chat emails for 1/2 hour just to be directed to the specialists on this forum.

    Adobe Community Expert / Adobe Certified Instructor
    Nanaky
    Nanaky
    Participating Frequently
    March 16, 2016

    Windows:

        Close all applications.

        Choose Start > Run.

        In the Open text box, type regedit and then press Enter. The Registry Editor opens.

        In the left pane of the Registry Editor, locate the following registry key: HKEY_CURRENT_USER\Software\Adobe\Adept

        Select the Adept key.

        Choose File > Export.

        In the Export Registry File dialog box, select Selected Branch under Export Range. Enter a name and location for the backup registry key, and then click Save.

        Right-click the Adept key and choose Delete.

        In the Confirm Key Delete dialog, click OK.

        Close the Registry Editor.

        Open Adobe Digital Editions and reauthorize.

    Macintosh:

        quit Adobe Digital Editions.

        Navigate to /Users//Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash.

        If you are using 10.7, see https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

        Open Adobe Digital Editions and reauthorize.

    S_Gans
    Community Expert
    S_GansCommunity ExpertAuthor
    Community Expert
    March 16, 2016

    ‌cclearly, you didn't read my post. I did that, reiterated that I'd done that. Explained the answer wasn't that I couldn't DEAUTHORIZE, as that HAD de authorized me, but I could not REAUTHORIZE.

    THAT 1/2 hour on the chat was just like this. Nobody bothers to read anything someone writes!

    Adobe Community Expert / Adobe Certified Instructor
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