E_ACT_TOO_MANY_ACTIVATIONS - can't find where to contact support!

Question

I seem to be in a loop on the website -- I was trying to get this to work with my new ereader and I messed things up during the process of working on firmware updates. I realize i need to reset my authorizations, and should contact support -- but I simply can't get to any spot on the Adobe website where that's possible.

Here is the error:

E_ACT_TOO_MANY_ACTIVATIONS http://adeactivate.adobe.com/adept/Activate 8:10000:10000 urn:uuid:5c96d000-b17f-4f1e-8c5b-a1b9d53187c8

Hopefully someone can help me... I can see where to "erase authorization" on my laptop, but I assume that only removes that particular authorization (to the ADE desktop app, not to all my authorized devices.)

Many thanks.

Jeff23048048hrrb · Answer

Got off chat with support -- that was no help.

Initially, I was told that ADE was a free product and I was not entitled to support. They generously tried to help support their own product which I am forced to use...

They told me to deauthorize my current computer, which of course would free up one activation slot buyt then I wouldn't be able to use ADE on my computer. That doesn't address the problem...the issue is my other, zombie activation slots. Support said it would be escalated but I am not holding my breath.

Seems like I may have to create a new account. Annoying... I don't even want to use ADE, but I'm forced into it by the vendor and then Adobe says they don't provide support.

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