E_ACT_TOO_MANY_ACTIVATIONS Error when trying to authorize an E-Reader (Tolino)

Hello,

I need help, because I allways running in cicles throug the support:

My Tolino Shine said to me: "E_ACT_TOO_MANY_ACTIVATIONS" Error when trying to read a book.

But: I just use this one only. There are not several Licenses open!

So Please: A admin has to reset my counter.

Please help.

By trying to get into contact with the support-live-chat (customer care), I only get the link to the contact custumer care again .... and again .... and again.

No Chance to get active in contakt - just reading and no link ... only back to contact custumer care.