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fariborzk90668474
Participant
February 1, 2015
Question

e_adept_core_user_not_activated

  • February 1, 2015
  • 5 replies
  • 11141 views

Hallo ;

Ich habe ein Adobe ID via meinem Laptop angelegt. Ich habe auch unter Tolino ebenfalls autorisierung gemacht. Leider wenn ich ein Buch aufmache zeigt  Adobe Fehlerursache  E_ADEPT_CORE-USER-NOT-ACTIVATED,   was mache ich Falsch bitte?

LG

Fariborz

    5 replies

    M
    Maxime28139598hd1l
    Participant
    January 27, 2023

    I got a Tolino Shine 4 for christmans and I have purchased 2 ebooks since then that I am not able to read because of this error message E_ADEPT_CORE-USER-NOT-ACTIVATED". I have lost hours trying to figure it out and it does not work.

     

      J
      Jen Wins
      Participant
      May 23, 2023

      https://stison.zendesk.com/hc/en-us/articles/115000107364-Specific-Adobe-Error-Messages#:~:text=Error%20message%3A%20E_ADEPT_CORE_DECRYPT_LICENSE_KEY,2%20of%20Adobe%20Digital%20Editions.

       

      Hope this will help. I'm trying it out now.

      H
      Hana344139502v3q
      Participant
      December 22, 2023

      Hello, did this work for you? I bought a Tolino shine 4 last week and can't open the books I bought that aren't .epub, even if I converted them with Adobe Digital Editions. 

      Do you know of any other eBook-Reader that doesn't have those compatibility-issues? Thanks 🙂

      siljev44180906
      siljev44180906
      Participant
      April 18, 2019

      Still seems like a problem...got a Tolino yesterday and I got the same problem. Is the fault in Tolino or Adobe? Both?

      M
      Melusinesofi
      Participant
      January 5, 2018

      Ich glaub das jetzt nicht! Seit 2 Jahren ist dieses Problem nicht gelöst? Hätt ich das mal vorher gewusst, hätte ich das Teil sicher nicht gekauft.

      Wird das hier bearbeitet? Im Support-Bereich kommt man ja nicht wirklich weiter, außer FAQs kein wirklicher Support.

      S
      susannek14934137
      Participant
      June 16, 2017

      Are there any news on that? I tryed to move from Tolino shine to Tolino vision 4 HD and lost all my books.

      lindab38782638
      lindab38782638
      Participant
      February 15, 2015

      Ich habe genau das gleiche Problem wie du.

      Habe mein Passwort schon zurücksetzen lassen und neu eingegeben und die Fehlermeldung bleibt.

      Solangsam werde ich doch ziemlich böse, da mich so ein umständlicher Weg tierisch nervt!!!!

      LG

        S
        Adobe Employee
        shreya
        Adobe Employee
        February 16, 2015

        This error is thrown while trying to open a book that is authorized for a user different than the user currently logged in. To correct this error, log in with the Adobe ID the content was fulfilled with.

        Hope this works !!

        M
        mkortw
        Participant
        September 8, 2015

        Hi Shreya,

        that isn't the reason that it is used the wrong Adobe ID user. This fault appears in all Tolino devices and is well know by ebook licensers.

        As computer scientist I identified that there a two problems. First is that there is a problem in the Tolino firmware of the manufactor Telekom.

        But there is a second problem in the adobe library which is used in Tolino firmware. The workaround, like you have suggested, is to enter the same Adobe ID again and it works. But that leads to the problem that after 6 new titles, which need a new identification with the same Adobe ID, the Adobe DRM library show the error message E_ACT_TOO_MANY_ACTIVATIONS. If the user types in 6 times the same Adobe ID for new titles the Tolino device is registered again and the license server of Adobe is not capable to identify that this device is already registered with this Adobe ID. That is a bug.

        I asked to open a case when I reset the device activation in a chat with the Adobe support but I didn't got a feedback and since a year there is no bug fix even the support told me that he/she opened a case for me. I think Adobe has to work strongly on its customer service and should accept bug reports from end users.

        Regards,

        Martin

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