A

Anonymous

Question

E_ADEPT_DATABASE error

Forum|Forum|13 years ago
March 28, 2013
2 replies
5572 views

I can't find any way of downloading a book I allegedly "borrowed." I have no idea if the book is REALLY still there, but since right after it was valid, through to now, several hours later, I still get the SAME error message, with no explanation, no workaround, not even a link to fix it:

Unable to download

Error getting License, License Server Communication Problem: E_ADEPT_DATABASE

OK

What is E_ADEPT_DATABASE? Where do I find a description of a workaround for this error? I see plenty of posts about the PROBLEM, but not a single resolution, at least, not one that works. I did find a link to a workaround, but I tried it and it STILL doesn't work.

HOW do I download a borrowed book? I tried tech support, but even THEY have no idea what E_ADEPT_DATABASE is. Which isn't very impressive. If this software does not work, where do I find software that DOES work and IS supported by people who are knowledgeable about how to use it?

This topic has been closed for replies.

A

Anonymous

Try it now! I think we've fixed the issue.

A

Anonymous

@MikeAndrewMcCabe, thank you...you're so right...it works! I downloaded two books and it gave me NO trouble at all! Thank you so much!

S

sjpt

Inspiring

Thanks, yes, fixed for me.

And thanks again for the pointer to Open Library.

S

sjpt

Inspiring

Do you have an Adobe ID, and have you registered your copy of ADE (Digital Editions) with it?

You must have an Adobe ID to read library books; if you haven't you can get one free at https://www.adobe.com/uk/account/sign-in.adobedotcom.html and click on 'don't have an Adobe id'

Then try the following ~ but no promises it will work I am afraid. It may seem odd, but worth trying even if you already have an AdobeID and it is already registered with ADE.

open ADE
hit the keys ctrl-shift-D (in that order, keeping all held down together)
respond yes/ok or whatever to any boxes asking if you wish to deregister/deauthorise
close ADE and restart it
it may ask you to register automatically, or you may need to choose the 'Library / Authorise Computer' menu option
give it you Adobe ID and password
try again to download the book

Good luck ....

Unfortunately, Adobe DRM provides a pretty hostile experience even to knowledgeable computer people and when it is working right; almost impossible for the non-computer people to whom it should be aimed when it doesn't work right. Meaningless error messages is a part of that environment.

A

Anonymous

Thank you very much for your response.

Yes, I have an Adobe ID, and yes, I registered my copy of ADE with it.

I did try the Control-Shift-D procedure, but it did nothing.

You're correct, it's extremely hostile. The problem is that I downloaded this program to be able to read books through Open Library, as my local library charges a fortune for a library card, so I have no access to a library of any kind at the current time. But it looks like I'll still be unable to have any avenue to check out books, because Adobe offers ZERO tech support for their product, and I haven't seen any answer yet that resolves this problem.

Thank you again. Considering you're doing the work that Adobe should be doing to support their own product, even though this didn't work for me, I'm still going to mark this as "helpful," since you've done a lot more than Adobe has done for me!

S

sjpt

Inspiring

Just checking that you know about resources such as Project Gutenberg http://www.gutenberg.org/

for a huge number of DRM free eBooks (mostly older classics that are out of copyright).

You can read them more conveniently on the open source Clibre software than on ADE. http://calibre-ebook.com/

It might be worth trying Adobe Live Chat to see if they can help http://www.adobe.com/support/chat/ivrchat.html

but I wouldn't hold out too much hope.

Good luck.

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