Skip to main content
jimk78273203
jimk78273203
Participant
August 28, 2017
Question

E_ADEPT_DOCUMENT_TOO_SHORT

  • August 28, 2017
  • 1 reply
  • 1008 views

I checked out an e-book from my local library (using the ADE version option). I downloaded the .acsm file. When I attempt to add the book to my PC's library or simply open from the .acsm file, I get the above error message.

My library directed me to the OverDrive support folks who directed me to Adobe's support page which was singularly unhelpful. I've de-authorized and re-authorized my ADE. I can't delete and re-download the book. My library doesn't allow this format to be returned early, and I really don't want to have to wait until it expires to get it again in a different format.

I am using ADE version 3.0. My OS is Windows 7 64-bit Home Premium SP1. I use Firefox 55.0.3 (32-bit).

Help me Obi-Wan Kenobi! You're my only hope.

    This topic has been closed for replies.

    1 reply

    Nanaky
    Nanaky
    Participating Frequently
    August 29, 2017

    Try to used other internet browser? Check if blocked your Firewall anything?

    jimk78273203
    jimk78273203Author
    Participant
    August 29, 2017

    Switched to Chrome, and temporarily disabled firewall - no effect. I also tried to download other titles from the same library, and get the same error message.

    I just updated to ADE v. 4.5.6. Still having this issue.

    OK, I just got a book from the Open Library (openlibrary.org) that I was able to open. Seems like a problem with my local library.

    Nanaky
    Nanaky
    Participating Frequently
    August 30, 2017

    In this case should contact your locl library that should check his download server.

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices