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sourworm01
sourworm01
Participant
April 12, 2019
Answered

"E_ADEPT_INTERNAL" Error When Opening .acsm File

  • April 12, 2019
  • 1 reply
  • 700 views

I purchased two books from Google Play Books yesterday and I get the following error when trying to open the provided .acsm file for both books.  How do I fix this so I can get the books?

Unable to download

Error getting License. License Server Communication Problem: E_ADEPT_INTERNAL

Opening the .acsm file for older purchases works. 

I have tried removing HKEY_CURRENT_USER\Software\Adobe\Adept from registry and then reauthorizing and I have tried uninstalling then reinstalling ADE.  I still get the error for both recent purchases.

    This topic has been closed for replies.
    Correct answer sourworm01

    I just tried downloading the .acsm files from Google Play Books again and now I'm able to get the books through ADE.  I'm assuming something was fixed somewhere else, because I didn't do anything new on my end.

    1 reply

    sourworm01
    sourworm01AuthorCorrect answer
    Participant
    April 13, 2019

    I just tried downloading the .acsm files from Google Play Books again and now I'm able to get the books through ADE.  I'm assuming something was fixed somewhere else, because I didn't do anything new on my end.

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