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A
Anonymous
July 2, 2013
Question

E_ADEPT_NO_FULFILLMENT_RESULT

  • July 2, 2013
  • 21 replies
  • 21081 views

Hi,

I have a customer who's trying to download her ebook in ePub format on a Mac.

After helping her with another license error. Now she's getting this one:

"Error getting license. License server communication problem. E_ADEPT_NO_FULFILLMENT_RESULT"

I don't think I have come across to this one before.

Any suggestions?

Much appreciated.

      21 replies

      Show previous replies
      S
      Sammy27136788s7wx
      Participant
      November 15, 2022

      Hello Adobe, 

      Really need you guys' help. 

      I just puchased and downloaded a book for work purposes, and I need to read it today.

      However, the app keeps on showing this "Error getting license" issue. 

      A lot of users have experienced this issue before. Can somebody fix it or at least tell us how to fix it from our end?

        M
        montxsuz
        Participating Frequently
        November 15, 2022

        9 Years after the original message, and I am still getting the same and Adobe is doing NOTHING. Probably not even reading this.. So frustrated with Adobe.

        Windows 10 & 11. Desktop and laptop. Tried to switch off firewall etc. No changes. Tried over several days. Does not work.

        Hello Adobe! Anyone home?

        경
        경진27115756fqr7
        Participant
        November 15, 2022

        Same on ios (iphone)

        H
        Harold Chan
        Participating Frequently
        November 15, 2022

        same on widows

        H
        Harold Chan
        Participating Frequently
        November 15, 2022

        windows*

        6
        68695068
        Participating Frequently
        November 13, 2022

        I have the same problem on macOS Monterey 12.6 and Adobe Digital Edition 4.5.11.187606.

          G
          gerardog83658514
          Participant
          November 15, 2022

          I have the same problem since Nov 12 … I have installed ADE 4.5.11 and macOS Ventura. I'm not able to open any file downloaded from Google Play with -epub.acsm extension, For Google people the problem is a problem with ADE … What should I do?

           

            6
            68695068
            Participating Frequently
            November 13, 2022

            I have the same problem. The error message is:

            Error getting License. License Server Communication Problem:
E_ADEPT_NO_FULFILLMENT_RESULT

            on macOS Monterey 12.6 and Adobe Digital Edition 4.5.11.187606.

            I have tried with books I bought on Google Play book and books from Adobe sample library. 

              6
              68695068
              Participating Frequently
              November 13, 2022

              I got the same problem yesterday (12th of November 2022) on macOS Monterey and ADE 4.5.11.187606. This error is reported for all books I have tried, including books from Google Play AND books from the Adobe sample library.

              H
              hen27105274g76u
              Participant
              November 13, 2022

              It is 2022 now, after 9 years this problem still not slove.

                V
                Vitor25736230t2tq
                Participant
                November 13, 2022

                And likely will stay that way.

                  gps03
                  gps03
                  Known Participant
                  June 9, 2022

                  Seeing the age of this thread, and knowing how long I have been railing against Adobe's seeming indiffernce to even the slightliest secured environment, I would not hold my breath waiting for Adobe to correct this.

                  The fix that worked for me -- I switched my network to my personal hotspot on my iPhone and docs downloaded without issue. 

                  J
                  Josh27101110tq06
                  Participant
                  November 13, 2022

                  I'm having the issue now and changing internet is not work at all

                   

                    F
                    fwe27096113w7jm
                    Participant
                    November 13, 2022

                    me, too

                    F
                    Francesca_Verga
                    Participating Frequently
                    October 15, 2013

                    I have the same problem, too.

                    Our user has tried all of the following:

                    • deauthorizing and reauthorizing the Mac
                    • saving the .acsm file and the opening it,  instead of opening it straight away
                    • downloading the book again

                    His ADE version is 2.0.1.78765.

                    S
                    sjpt
                    Inspiring
                    October 15, 2013

                    ADE is very good at incomprehensible error messages; also at comprehensible but incorrect ones.

                    I haven't come across this particular one either.

                    One thing that solves quite a few issues is to use ADE1.7.2;

                    I have no idea if it will help here but worth a try.

                    There are lots of bugs in ADE2.0 (and 2.0.1).  Try replacing ADE2.0 with the older but more reliable v1.7.2.

                    (You can have them both installed at once if you like.)

                    Version 1.7.2, it is a little difficult to find, available on Adobe site for Windows and for Mac.

                    http://helpx.adobe.com/digital-editions/kb/cant-install-digital-editions.html

                    The forum software is sometimes corrupting the link above.  There shouldn't be a blank in 'editio ns.html'.  The following redirects to the same page: http://tinyurl.com/diged172

                    M
                    markc74415209
                    Participant
                    April 12, 2016

                    I have this error message with ADE version 4.5.1 and windows 8.1 - very disappointing to see nothing here from adobe to help

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