e_adept_request_expired

Hallo,

I receive the above error message. I have checked the setting for time and zone and they are correct. Of all the e-books I purchased, I could only restore 4, which I bought from the same provider (FNAC). How do I get all my other e-books in the library?!

Tks, your help is really appreciated, my usual IT guy (my husband) cannot help with that!