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A
Anonymous
May 26, 2011
Question

E-ADEPT-REQUEST-EXPIRED

  • May 26, 2011
  • 9 replies
  • 38205 views

What does this mean. I was able to download a book last week and now I get this error. Does it have anything to do with the latest Firefox version?


Yep it was the computer date/time that was not correct. Once that was corrected everything worked perfectly.

      9 replies

      P
      philippl33920551
      Participant
      June 10, 2016

      Sorting the time zone issue also made it work for me with a Macbook pro OSX Mavericks, thanks a lot!

      O
      ozgkeskin
      Participant
      April 21, 2020

      This worked for me finally! Macs

      1. Go to Apple menu > System Preferences.
      2. Click Time & Date, then select Set time and date automatically.
      3. Delete any saved ACSM files on your computer, if applicable.
      4. Clear your temporary internet files.
      5. Download the title from your library's digital collection again and open it immediately.
      santos33054567
      santos33054567
      Participant
      March 9, 2016

      Most probably you downloaded the ADE epub (.ascm ) book and the earlier download remains in your downloads folder. ADE sees these earlier downloads and is confused as they are all out of time syn with its program.

      The solution is simple first, find all downloaded copies (you may have several) and delete them.

      Next re-download a fresh copyof your book and ADE will find it and open it.

      Sandy

      J
      Jan29638103vwq9
      Participant
      April 28, 2023

      this worked for me

       

      pratyushm58764542
      pratyushm58764542
      Participant
      March 10, 2024

      Just downloading and instantly opening and coverting with epub helps.

      I waited 30min and then it didn't work

      So key here is within 5 min u have to open ade and u will get your pdf.

      It works for everyone. 

        santos33054567
        santos33054567
        Participant
        March 9, 2016

        Most probably you downloaded the ADE epub (.ascm ) book and the earlier download remains in your downloads folder. ADE sees these earlier downloads and is confused as they are all out of time syn with its program.

        The solution is simple first, find all downloaded copies (you may have several) and delete them.

        Next re-download a fresh copyof your book and ADE will find it and open it.

        Sandy

          BettyCakes
          BettyCakes
          Participant
          March 26, 2016

          This worked for me! All date/time settings were correct, but I downloaded the .ascm file prior to installing ADE. I deleted and redownloaded the .ascm file, now it works just fine. Thanks

          zigarten
          zigarten
          Participant
          October 12, 2014

          When I changed the clock I noticed it was set to the improper UTC. After changing it, I had to then re-sync the clock under the internet tab and apply. Then it worked.

          J
          jl_bcgp
          Participant
          December 10, 2013

          Bunn,

          since you live in Maryland, which only has 1 timezone which is -5GMT/UTC, I made a step by step guide for you to follow.

          http://oi43.tinypic.com/1zq7m04.jpg

          I followed all those steps, and my error fixed. If you still have that error, then I have no idea what's causing it.

          B
          bunn
          Participant
          December 14, 2013

          Thank-you very much! I had tried that but apparently skipped a step. Then, for some reason, when I turned the computer off, I'd get a different time. This happened about three times. This is my first experience with Windows 8 but still I'm not exactly new to computers. Anyway, thanks so much for the time you put in. Now I can Nook again and thee will be peace in the house!

          Date: Tue, 10 Dec 2013 10:37:53 -0800

          From: forums_noreply@adobe.com

          To: gailsblueheaven@hotmail.com

          Subject: E-ADEPT-REQUEST-EXPIRED

          Re: E-ADEPT-REQUEST-EXPIRED

          created by jl.bcgp in Adobe Digital Editions - View the full discussion

          Bunn,

          Bunn, since you live in Maryland, which only has 1 timezone which is -5GMT/UTC, I made a step by step guide for you to follow.

          http://tinypic.com/r/1zq7m04/5

          I followed all those steps, and my error fixed. If you still have that error, then I have no idea what's causing it.

          Please note that the Adobe Forums do not accept email attachments. If you want to embed a screen image in your message please visit the thread in the forum to embed the image at http://forums.adobe.com/message/5917708#5917708

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          J
          jl_bcgp
          Participant
          December 7, 2013

          Hey, I think I found a solution. 

          I use windows, so this doesn't really apply to mac users.

          Go to http://www.timeanddate.com/worldclock/city.html?n=250, and enter the name of your city, then you'll find the correct time zone in this format:

          Standard time zone:UTC/GMT -5 hours

          Since I'm in Toronto, my UTC is -5 hours. Go into your calender/date and change your time zone to the UTC which you looked up. NOTE! Your time will change, let it. Now, your time is in the right time zone, but the time is not correct. You need to change the TIME, NOT the time zone. After setting your computer to the correct time and time zone, you should have no problems authorizing your computer.

          Hope this helped!

          A
          Anonymous
          October 1, 2014

          THIS WORKED!

          A
          Anonymous
          January 27, 2012

          with a macs after trying all, set the time to "Set date and time automaticlly" and it works . . . Adobe needs to state this requirement in their instructions.

          N
          nilanjansg
          Participant
          December 20, 2011

          Here is what I did on my PC.

          Set the time using the "Automatically synchronize with Internet time server"

          Apply

          Still saw the error

          Redownloaded the ebook

          - Nilanjan

            J
            Jim_Lester
            Participating Frequently
            May 26, 2011

            http://kb2.adobe.com/cps/403/kb403936.html

            A
            Anonymous
            May 30, 2011

            I am having the same problem. My clock time and date are correct, and I am still having issues authorizing my computer. I opened up a webcase, but that was useless. What else should I do?

              F
              Frustrated in AZ
              Participating Frequently
              May 31, 2011

              As I have said before, it's not just your computer's time, time zone and

              date. Your ereader has to be in sync also. Make sure that your ereader's

              time, time zone (if any) and date are the same as your computer's.

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