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M
madelinemariepowell
Participant
April 28, 2011
Question

E_ADEPT_REQUEST_EXPIRED http://adeactivate.adobe.com/adept/Activate 2011-04-28T09:02:43-07:00%20(130

  • April 28, 2011
  • 3 replies
  • 1720 views

this error shows up everytime I try to activate:

E_ADEPT_REQUEST_EXPIRED http://adeactivate.adobe.com/adept/Activate 2011-04-28T09:02:43-07:00%20(1304006563000)%20is%20before%202011-04-28T09:32:50-07:00%20(1304008370476)

Someone said something about simply checking my date/timezone/clocktime - but there must be something else wrong with my computer (Windows). I've checked my date/timezone/clocktime multiple times. It's correct, but the error keeps coming up. It won't let me bypass the authorization either. It won't let me do anything until I activate it. I even tried creating a new adobe account under a different e-mail. The same error comes up every time.

Help please!

    This topic has been closed for replies.

    3 replies

    J
    jacquelineb63857602
    Participant
    November 29, 2017

    Hi, I have the same problem and tried all the suggestions, still no result. my library books are downloaded, but cannot find them on my computer (also not on .ACSM files)

    M
    MNTSS
    Participating Frequently
    December 23, 2011

    For what it's worth, I had that problem and my excellent library helped me out.  A representative from Overdrive suggested something.  It did not make much sense to me, but I tried it and it worked.  Here is their suggestion:

    Thank you for your patience.  The response from Overdrive is:

    Hello,

    We apologize for the difficulties you patron is experiencing. From the information provided, it appears that Adobe Digital Editions opens when they click the .ACSM file but it only displays the main window and does not begin downloading the title. This issue can be resolved by following the steps below.

    1. 1. Close Adobe Digital Editions.
    1. 2. Go to 'Documents | My Digital Editions' and rename the 'restore'

    folder to 'restore.old'.

    1. 3. Download a fresh copy of the title from your library account.
    1. 4. Navigate to the location where the .ACSM file is saved and double click the file to open it. Adobe Digital Editions should open and begin downloading your title.

    Please let us know if this helps or if any further assistance is needed.

    Thank you,

    Kelli

    OverDrive Support Services

    This worked and it is amazingly simple.  Why the Barnes and Noble Nook experts could not suggest this is another discussion. I hope this works for you.

    M
    madelinemariepowellAuthor
    Participant
    April 28, 2011

    I also tried to troubleshoot the problem on my computer - it says digitaleditions is incompatible...?

    J
    Jim_Lester
    Participating Frequently
    April 28, 2011

    Whoever mentioned the timezone or time settings on your computer is correct - they really are wrong.  I would go check one of the internet clock websites for the timezone you have set up and it should illustrate this.

    M
    madelinemariepowellAuthor
    Participant
    April 28, 2011

    Umm...well, my timezone is definetly correct. I'm 100% sure on this, I just check a website like you suggested too. It's still not working...

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