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A
Anonymous
January 25, 2014
Question

E-AUTH-BAD-DEVICE-KEY-OR-PKCS12

  • January 25, 2014
  • 3 replies
  • 13951 views

I keep geting this message when I try to download a book. I have unistalled and reinstalled ADE.

      This topic has been closed for replies.

      3 replies

      K
      karenp65197848
      Participant
      February 7, 2016

      I am getting same issue. Tried all above except I cannot de-authorize computer when I try

        A
        Anonymous
        February 7, 2016

        Hi, friend:

        Try install 3.0 or 2.0 at http://www.adobe.com/support/digitaleditions/downloads.html <http://www.adobe.com/support/digitaleditions/downloads.html>

        Then, CMD + MAIUSC + D and deautorize ID

        Tell me if ADE work and you can download files. I’m working, but it don’t work.

        Gratefully

        Juanjo Nevot

        El 7 feb 2016, a las 20:02, karenp65197848 <forums_noreply@adobe.com <mailto:forums_noreply@adobe.com>> escribió:

        E-AUTH-BAD-DEVICE-KEY-OR-PKCS12

        created by karenp65197848 <https://forums.adobe.com/people/karenp65197848> in Adobe Digital Editions - View the full discussion <https://forums.adobe.com/message/8471952#8471952>

        I am getting same issue. Tried all above except I cannot de-authorize computer when I try

        If the reply above answers your question, please take a moment to mark this answer as correct by visiting: https://forums.adobe.com/message/8471952#8471952 <https://forums.adobe.com/message/8471952#8471952> and clicking ‘Correct’ below the answer

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          esperanzac81569877
          esperanzac81569877
          Participant
          May 14, 2016

          Mil gracias, Juanjo. Llevaba una hora intentando solucionarlo y lo he conseguido gracias a tu consejo.

          Saludos,

          Esperanza

          A
          Anonymous
          February 6, 2016

          Tengo el mismo problema que todos vosotros (7 de enero de 2016).

          No puedo descargarme los ebooks comprados y pagados.

          Dispongo de la versión de ADE 4.5. Trabajo en un Mac, el Capitán.

          Me sale:

          "No se puede descargar

          Error al obtener la licencia. Problema de comunicación con el servidor de licencias:

          E_AUTH_BAD_DEVICE_KEY_OR_PKCS12"

          Ahora por lo que veo Adobe nos está amargando la vida y no podemos ni comprar ni descargar libros de ninguna librería.

          Contactar con soporte es una aventura imposible. Ni siquiera en los foros encuentras ayuda a este problema.

          Dejo mi correo por si acaso fjjnevot@gmail.com. Si lo averiguo, no sé cómo, os lo pondré en esta página que voy a guardar en marcadores o favoritos.

            Akshayy
            Akshayy
            Participating Frequently
            January 25, 2014

            Can you provide more details on where you purchased this book ?

            How many devices have you tried to read this book on ?

            Could you try on a different machine ?

            T
            Treborbill
            Participant
            February 21, 2014

            Hi,

            I too have the same error code, and I too would like an answer. I have, in addition, lost the ability to open any of the DRM books which have been on my machine for months or even years.

            I am using Digital Edition v2, with Windows 7. My Sony reader software tells me that my computer is not registered, the Adobe software tells me I am registered, but that the license for each book is corrupted.

            I have tried to download a second copy of one of the DRM books, and that is when I received the error message. I bought all of the books from Waterstones and have downloaded the books only once.

            T
            Treborbill
            Participant
            February 21, 2014

            Hi,

            I found a solution which has now allowed me to read the books on my computer. I de-authorised my desktop computer, then re-authorised it using my Adobe ID and password.

            To do this I pressed ctrl+shift+d which brought up the de-authorisation option in Digital Editions. Then I closed Digital Editions, and restarted it and chose the option to re-authorise the desktop computer.

            Quite why the sony desktop software was affected I do not know.

            Hope this helps.

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