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maudel192235
Participant
May 26, 2017
Question

E_AUTH_BAD_DEVICE_KEY_OR_PKCS12

  • May 26, 2017
  • 1 reply
  • 2719 views

I use my Adobe Digital Editions really often and never had any problem.

Today, I tried downloading a book from the same site I always download it (public library) and it says: E_AUTH_BAD_DEVICE_KEY_OR_PKCS12

I tried to desinstall and reinstall, but it doesn't work.

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    1 reply

    Nanaky
    Nanaky
    Participating Frequently
    May 26, 2017

    Windows:

        Close all applications.

        Press WINDOWS + R.

        In the Open text box, type regedit and then press Enter. The Registry Editor opens.

        In the left pane of the Registry Editor, locate the following registry key: HKEY_CURRENT_USER\Software\Adobe\Adept

        Remove the Adept Folder.

        In the Confirm Key Delete dialog, click OK.

        Close the Registry Editor.

        Open Adobe Digital Editions and reauthorize..

    Macintosh:

        quit Adobe Digital Editions.

        Navigate to /Users//Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash.

        If you are using 10.7, see https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

        Open Adobe Digital Editions and reauthorize.

      E
      elainel95020555
      Participant
      August 4, 2017

      I am having the same problem as many adobe digital users have had, with a new twist.  I was unable to download materials from the public library, using cloud library.  Using instructions from this forum, I deauthorized my computer.   Now, when I try to reauthorize my computer, I receive the message

      Activation Server error-code E_AUTH_BAD_DEVICE_KEY.

      Digital Editions encounter an error on the activation server.

      I'm sure I have the correct password because I changed it today when I began to have problems and needed it to log into this forum.

      Could you help me with this?

      Elaine Lewis

      Nanaky
      Nanaky
      Participating Frequently
      August 7, 2017

      Has you try the steps which i have write?

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