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6y7OBS
Participant
February 26, 2018
Question

E_AUTH_BAD_DEVICE_KEY - please help!

  • February 26, 2018
  • 2 replies
  • 3786 views

I use a Mac computer. I'm trying to authorize my Digital Editions and I keep getting this error. I've tried many different troubleshooting methods but the error never goes away. I tried de-authorizing my computer and authorized again using my Adobe ID. I uninstalled and then re-installed DI many times, and using the previous versions. I also deleted the "activation.dat" file located in /Library/Application Support/ Adobe/ Digital Editions and nothing happened.

I also uninstalled the program and downloaded it from a different browser. Still getting the same error. VERY frustrated here, someone please help

This topic has been closed for replies.

2 replies

A
Anonymous
August 16, 2019

LOCKING THE LOCK ON THE KEYCHAIN ACCESS WORKED!!! I AM ECSTATIC!!!! I had previously tried ALL the solutions suggested here.  If you have not yet locked your KeyChain Access, do it. It really works. Before, I felt like I was mentally hitting the same wall over and over again. SAVED ME! THANK YOU!!!!

sufenner
sufenner
Participant
May 20, 2018

Hi there, I had exactly the same* problem and the solution in my case was weird but essential:
within the "keychain app", I needed to lock down "the lock" within the keychain app itself.

Once I locked it, the Adobe authorisation process went through.

*using a Mac

    artikakk
    artikakk
    Participant
    August 17, 2018

    Flippin eck, thank you for this! After hours of wondering what was going on and faffing around I can't believe that solved it

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