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ninam17920029
ninam17920029
Participant
February 16, 2015
Question

E_AUTH_USER_ALREADY_REGISTERED

  • February 16, 2015
  • 1 reply
  • 578 views

I've got a new Sony eReader (PRS-T1) that I'm trying to authorize using my Adobe ID on Sony Reader for PC, however I get the error "E_AUTH_USER_ALREADY_REGISTERED." when I try to do so. I auhorized the computer without any problems just a few minutes before. In another post the suggestion was to go to Edit/Preferences/Deautorize but that doesn't help as I cannot see the eReader there to deauthorize it and authorize it again. How can I solve this? I've been in contact with Sony support, who asked me to contact Adobe support, who asked me to post a question here.

This topic has been closed for replies.

1 reply

S
Adobe Employee
shreya
Adobe Employee
February 16, 2015

Please share more information:

1. You authorized sony reader for PC with an adobe id or you authorized without an id ?

2. error "E_AUTH_USER_ALREADY_REGISTERED." you are getting on PC or sony reader device.

You can also create a new adobe id and try to authorize your device.

Thanks

ninam17920029
ninam17920029Author
Participant
February 17, 2015

1. Yes with an Adobe ID.

2. The error I get on the PC. When I connect the Sony eReader I get a message asking me if I want to authorize it. I choose adobe ID and add my adobe id and password. Then I get that error message on the computer.

I can try to create another adobe id and authorize with it if nothing else works.

Thank you!

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