Skip to main content
letrisham69634883
Participant
July 2, 2017
Question

E_DEPT_DOCUMENT_TYPE_UNKNOWN

  • July 2, 2017
  • 3 replies
  • 309 views

Please help. I downloaded an .ascm file from Wiley and they refuse to send it to me in any other format. I have tried opening it in Digital Editions but keep getting an error message saying that it is unable to download because of the " E_DEPT_DOCUMENT_TYPE_UNKNOWN.

Any advice other than reinstalling it would be great.

    This topic has been closed for replies.

    3 replies

    Participant
    July 5, 2017

    The problem also appears with downloads from Google Play books, but only for ePub Files, Not for PDF..

    Participant
    July 4, 2017

    I have the same Problem when I download ePub Files.

    I tried a couple of things like a new download of the Files, using a older Version of DE and re-install 4.5. None of them worked.

    It works with the PDF Files of the respective books though, so its not a problem of authorization.

    So far I did not found a solution. :/

    Daniel

    Nanaky
    Participating Frequently
    July 4, 2017

    Has you check if other eBooks work? Sample eBook Library | Adobe Digital Editions

    letrisham69634883
    Participant
    July 4, 2017

    Yes I have   Sadly they all work, so I am thinking it must be a problem with the file the company is sending me.

    Nanaky
    Participating Frequently
    July 5, 2017

    letrisham69634883  schrieb

    Yes I have   Sadly they all work, so I am thinking it must be a problem with the file the company is sending me.

    In this case must the company file create new.