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Anonymous
Apr 10, 2014 7:30 AM UTC
Answered

E_GOOGLE_DEVICE_LIMIT_REACHED [2014]

I just purchased a book from google and I want to import it to my Adobe Digital Editions library. I downloaded the .acsm file and I authorized my computer using my Adobe ID. when i try to import the file a pop up indicates that the file is  "unable to download" and it says "E_GOOGLE_DEVICE_LIMIT_REACHED. i tried to sign in with my google account instead using the google vendor login, but i cannot login because it is telling me that my login information is wrong when i know it is definitely right. I have not downloaded the file to any other computer, and i only have adobe digital editions downloaded on my macbook. I don't know what to do, but i know a bunch of other people have had similar problems. I called the adobe care number and the woman who answered my call was useless. can someone please help me solve this issue. Thank you in advance!

 

Update: i created a new adobe ID using my gmail account, but that also did not work

    J-E-N-O-V-ACorrect answer
    Participating Frequently
    Sep 19, 2019 4:30 AM UTC

    Found a better solution than calling Google. Use this form instead: https://support.google.com/books/partner/contact/default . You'll have to give the ISBN or Google Books ID #, but they should have your books reset within a day or two once you submit a request. 

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    18 replies

    Gisele25718069rp3g
    Participant
    Aug 19, 2022 9:49 AM UTC

    Hi guys, ik it's been years, but i saw many others asking about this. This worked for me:

    1) Download Adobe Digital Editions and leave it there

    2) Download Calibre

    3) Download DeDRM_tools_7.2.0 and install it

    4) Open books in Calibre

    5) Click to open a book on Calibre, it'll then open in ADE. Done.

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    Josephine27167619vjjy
    Participant
    Nov 16, 2022 6:05 PM UTC

    Did not work for me 😕😕 Same error...

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      doructin
      Participant
      Dec 9, 2023 3:11 PM UTC

      Did not work for me either. Same error : cannot transfer an eBook from phone on the new eReader! 

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      dp5EB7
      Participant
      Jun 23, 2021 1:59 PM UTC

      I have the same problem- purchased book from Google and when trying to read with ADE I get the error message E_GOOGLE_DEVICE_LIMIT_REACHED

       

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        J-E-N-O-V-ACorrect answer
        Participating Frequently
        Sep 19, 2019 4:30 AM UTC

        Found a better solution than calling Google. Use this form instead: https://support.google.com/books/partner/contact/default . You'll have to give the ISBN or Google Books ID #, but they should have your books reset within a day or two once you submit a request. 

        Translate
          dp5EB7
          Participant
          Jun 23, 2021 2:12 PM UTC

          I just tried this- waiting to see how it works out, Google accepted my querry and already sent me an acknowledgement email. Thanks for the suggestion and kudos for hunting and finding the solution.

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          josem87745476
          josem87745476
          Participant
          Oct 31, 2015 12:01 AM UTC

          Really, I disliked all those comments on the internet about the drm affecting only the people that buy content, until this... very.....day, I swear. I have lost one hour trying to figure out how to put an epub I just bought on google play on my nook simple touch and I ................

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            J-E-N-O-V-A
            Participating Frequently
            Sep 17, 2019 9:45 AM UTC
            Contacting Google is a waste!! I just tried doing that and I was told to contact Adobe!
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              mohmmedb54684638
              mohmmedb54684638
              Participant
              Feb 15, 2015 3:09 PM UTC

              the same problem how we can fix it???????

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              sgr2
              sgr2
              Participant
              Feb 16, 2015 7:40 AM UTC

              Contact Google Play support. They'll reset the device limit and it'll work

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              Anonymous
              Apr 1, 2015 1:01 PM UTC

              look: E_GOOGLE_DEVICE_LIMIT_REACHED

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              ashkan_t
              ashkan_t
              Participant
              Dec 27, 2014 7:25 AM UTC

              the same problem how we can fix it?

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              sgr2
              sgr2
              Participant
              Jan 28, 2015 7:03 PM UTC

              Same issue here. Have you found a fix for it?

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              Anonymous
              Oct 27, 2014 2:24 AM UTC

              I recently formatted windows, in doing so I had backed up my old Adobe Digital Editions library. /Documents/My Digital Editions/ I tried opening an ebook from my Google Book store by downloading. It prompted to login and I selected the option to authorize for this computer. After that I started to receive the error that everyone else got. I think opened up the digital library seeing my books there that I had copied over. It asked me to input my authorization information again. Then everything started to work and I'm not able to download again. Hope that helps.

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              Ihatebooksdrm
              Participant
              Jun 27, 2014 3:00 PM UTC

              I have the same problem and seeing you have not had an answer since april really puts me down

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                nazrin91
                Participant
                Oct 14, 2014 12:18 PM UTC

                so how you fix it.i think the problem coming from the downloading file with multiple device.isnt?

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