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Problem_Seeker
Participant
Feb 27, 2014 2:12 AM UTC
Answered

E_GOOGLE_DEVICE_LIMIT_REACHED

Hi,

When I try openning the new file that I purchased on Google Play, Adobe Digital Editions creates the following Server Communication message and does not open the file: "Unable to download. Error getting License Server Communication Problem: E_GOOGLE_DEVICE_LIMIT_REACHED.

Thanks.

    sgsebastianCorrect answer
    Participant
    Jun 28, 2023 7:07 PM UTC

    This works.

    View reply

    18 replies

    DAIANA24238203m14b
    Participant
    Apr 28, 2022 3:42 PM UTC

    Hola! Tenia el mismo error, me contacte con el soporte de Google, y se soluciono borrando el cache y datos de GOOGLE PLAY STORE. Espero sirva! 

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    Eme27653879z14
    Participant
    Dec 21, 2022 12:51 AM UTC

    Hola, borrar el cache y datos de Google Play Store es algo que uno puede hacer uno mismo o lo tiene que hacer el soporte de Google?

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    J-E-N-O-V-A
    Participating Frequently
    Sep 19, 2019 4:25 AM UTC

    Found the solution!! Use this form to reset your books: https://support.google.com/books/partner/contact/default. You'll need the ISBN or Google Books ID #, but they will reset your books within a day or two. At least they did for me.

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      lei-annew18713854
      Participant
      Apr 12, 2019 1:41 AM UTC

      I'm having this problem now.  I downloaded Digital Editions 4.5.10.186048 onto my Win 8.1 Computer.  I brought a book from Google play, and downloaded the .ascm file for it. (after picking the option download PDF - I didn't get any option to download to EPUB).  I went into DE File>Add to Library, and it went into my Downloads folder looking for an ebook link (which wasn't there).  So I chose Adobe Content Server Message, so I could at least see the file I downloaded.  Once I chose this, I get the Unable to Download Message: Error Getting License. License Server Communication Problem: E_GOOGLE_DEVICE_LIMIT_REACHED.  So I get onto their support people, and after 3 days of trying, I finally get onto someone who got me to re-authorise DE, to re-download the file and try again, and finally he checked that the download limit had been reached (he said it hadn't).  Then I get directed here without the problem being solved.  Now I'm at a loss at what to do.  Hope someone can help, this has been so frustrating!!

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        J-E-N-O-V-A
        Participating Frequently
        Sep 17, 2019 9:44 AM UTC
        Me too! I tried contacting Google and they were absolutely NO HELP! I very clearly stated that I needed my device count reset FOR ALL BOOKS purchased through them, and I was told to go to either HP (which is my laptopp) or Adobe for help. Utterly ridiculous!!!
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          malakk13521432
          Participant
          Sep 14, 2015 1:40 PM UTC

          Ignore my previous comment. It seems I misread what Luis said. I solved my problem exactly as he did, calling the google help desk and explaining my problem. Cheers.

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          ildal46575616
          Participant
          Sep 27, 2015 10:02 PM UTC

          hello I have the same problem and I'm going crazy, you can help me by explaining how did you solve it? Thank you in advance

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          malakk13521432
          Participant
          Sep 13, 2015 8:11 PM UTC

          Why does adobe keep on redirecting users with the same question here when this person's solution has not even been solved in the first place?

          This helps nobody. Does adobe even have any record of solving this problem ever? I bought a personal study aide book from the google play store, thinking that I would save time and money by getting the digital version, but boy was I wrong. The customer service chat barely helped and the one other person who stated that they found a solution said that it took two months to solve. I do not have two months to waste on this error. I wish that there was another way to read drmed books that was not digital editions.

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            Anonymous
            Apr 1, 2015 1:00 PM UTC

            I Solve the problem!!

            You have to ask Google to reset this count in order to download again your book.

            1- Visit this link

            https://support.google.com/store/#topic=3237699

            2- Click in CONTACT US (upper right corner)

            3- Explain the problem

            In 24hours google respond the question!!

            Luis

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              joeintw
              Participant
              Feb 14, 2022 6:22 PM UTC

              This one is the correct one.

              Problem solved by online support in 30 minutes.

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                Dominic Michael
                Adobe Employee
                Dominic Michael
                Adobe Employee
                Feb 27, 2014 7:29 AM UTC

                Please refer to http://helpx.adobe.com/digital-editions/kb/digital-editions-requests-authorization-launch.html

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                  Problem_SeekerAuthor
                  Participant
                  Feb 27, 2014 4:24 PM UTC

                  Hi,

                  I am a bit confused and would like some clarification from you before I act

                  upon your proposed solution.

                  Your suggested solution relates to "E_ACT_TOO_MANY_ACTIVATIONS" or ADE

                  Error 2004.

                  However, I have never experienced the above error message. In my case ADE

                  opens without a problem and without any errors.

                  My problem relates to Server Communication error "

                  E_GOOGLE_DEVICE_LIMIT_REACHED" when ADE is trying to open a newly purchased

                  from Google Play store ebook, which, in my view, might be related to how

                  many of my devices are currently connected to ADE rather than to the

                  maximum number of activations.

                  Currently I have the following 3 devices directly or indirectly connected

                  to ADE:

                  1. PC with Windows XP, SP 3 installed;

                  2. Laptop with Windows 8.1 installed;

                  3. NOOK HD+;

                  So may be ADE, for whatever reason, sees that there are many more of my

                  devices are connected to it. If this is the case, I would expect the

                  solution to the above problem would come from ADE support team outside of

                  my home environment by adjusting or resetting the number of my devices

                  connected to ADE.

                  Please advise how to proceed.

                  Thanks,

                  On Thu, Feb 27, 2014 at 2:29 AM, Dominic Michael

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