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M
markd26231386
Participant
January 13, 2016
Answered

E_LIC_ALREADY_FULFILLED_BY_ANOTHER_USER

  • January 13, 2016
  • 3 replies
  • 1895 views

this came up when I downloaded my books E_LIC_ALREADY_FULFILLED_BY_ANOTHER_USER

    This topic has been closed for replies.
    Correct answer Nanaky

    Then this is the problem. You eBook are linked with the empty authorize. Ask the Reseller/Library of the eBook for a new Download without a authorize so that can linked with your Adobe ID.

    3 replies

    katrinr55547286
    katrinr55547286
    Participant
    December 24, 2016

    Hey there, I just started my Tolino and wanted to get the free libary service on it, so I created the Adobe ID but I get always the error if I want to start reading. Any Idea?

    Nanaky
    Nanaky
    Participating Frequently
    December 27, 2016

    You has authorize his reader with your ID?

    margaretbfuadobe
    margaretbfuadobe
    Participant
    February 1, 2016

    I have the same issue.

    I purchased an ebook from Informit.com.  I was unable to read the acsm file.  Their support said I needed to create an adobe id acct and then download the free adobe digital edition software of which they sent me the links.  The book is for work and my work id didn't have admin rights to download the ADE, so I had the helpdesk tech download the software under his work ID.  I was able to read the book.  Went home over weekend and was unable to open the book and kept receiving the  e_lic_already_fulfilled_by_another_user.  Monday had the same tech open the ADE software with his ID and was able to view the book.  At the end of the day we removed the ADE software, from recycle bin, regedit, etc.  redownloaded with my work ID (they granted the id with admin rights so i could download the software.)  Unable to read the book, received same error message.  erased adobe authorization from computer, readded, deleted everything, re-installed, deleted ebook, redownloaded, did everything possible to no avail.

    Reached out to Informit, they sent me a number for adobe.  contacted adobe and they said they don't support their FREE software.  Talk about a fn'ing run around.  My conclusion if this can't get resolved is to never, ever, purchase an ebook associated with adobe reader.

    Hopefully, someone can help.

    Thanks.

    Nanaky
    Nanaky
    Participating Frequently
    February 2, 2016

    Have you the same Adobe ID used on your Home PC how in your Work your Help Desk? Or has the Halp Desk work without a adobe ID?

    Nanaky
    Nanaky
    Participating Frequently
    January 13, 2016

    Have you authorize digital Edition with your Adobe ID before you open?

    M
    markd26231386Author
    Participant
    January 13, 2016

    No.

    Nanaky
    NanakyCorrect answer
    Participating Frequently
    January 14, 2016

    Then this is the problem. You eBook are linked with the empty authorize. Ask the Reseller/Library of the eBook for a new Download without a authorize so that can linked with your Adobe ID.

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