E_LIC_ALREADY_FULFILLED_BY_ANOTHER_USER

I bought my pdf from broadviewpress, I am working on a pc and I believe the issue was caused as I tried opening the file through the recommended app which was "Overdrive- Ebooks and Audiobooks" but since it didn't work as it couldn't open up pdf's I had to go back and try the original instructions which led me to download abobe digital editions.  Now each time I try to download I get this message "E_LIC_ALREADY_FULFILLED_BY_ANOTHER_USER."  Please advise as to how to proceed.