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camilleb12053170
Participant
Aug 25, 2018 7:03 PM UTC
Question

E_LIC_LICENCE_SIGN_ERROR when opening an acsm file

Hi,

I am trying to download an epub I bought today with Adobe Digital Editions. When I open the ascm file, I receive an E_LIC_LICENCE_SIGN_ERROR response from the server when the application tries to initiate the fullfill.

Here is the error message I receive when the Fullfill is initiated :

This happens only with this specific acsm file, on different computers. I tried on different computer, deauthorizing and authorizing my account on them, same result. I also tried to force remove the registry keys, following this post (https://forums.adobe.com/thread/2180838) in order to deauthorize my account, didn't change anything.

Does anyone have an idea how I can manage to download this epub ?

Thanks!

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    3 replies

    rs19995641
    Participant
    Aug 26, 2018 2:10 PM UTC

    Exactly the same for me. Tried all the troubleshooting fixes.

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    Pingupingu
    Participating Frequently
    Aug 26, 2018 1:32 PM UTC

    Hello

    Same error in France (books buyed today on Fnac.com with correct direct download of ascm ). software : ADE 4.5.8 .183423

    it occurs on seven files ( 7) ordered together one or two hours ago.

    download seems to work properly on one old  file (one file)  buyed some weeks ago.

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    helens2465312
    Participant
    Aug 26, 2018 11:23 AM UTC

    Yep, same error issue, tried all the above (including two versions of ADE) after chatting with two Kobo support people. I went back in to Kobo and purchased another cheap book to test it and it worked. So the book I previously purchased 24th August maybe has a corrupted ACSM file? I like to keep the actual epub file on my PC and then transfer to my Kobo e reader. To get my book, I had to sync the e reader to access it, but I'd  rather have the file which isn't on the reader now. Shouldn't be this hard, never had any probs before.

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