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_L_Soeder_
Participant
July 24, 2003
Question

eBook Activation Limit

  • July 24, 2003
  • 31 replies
  • 5705 views
The eBook activation system in Adobe Reader 6 was designed to enable users to move content among multiple computers using either a .NET Passport or Adobe ID. Currently this system allows the activation of one PC or Macintosh and one Palm PDA. This limit was based on the requirements of some publishers to limit content to one computer. Adobe intends to increase the number of activations over time and is working with publishers to enable users to easily view content on multiple computers.



In the mean time there is a method to access eBooks on multiple machines using Adobe Reader 6. eBook retailers are permitted to download eBooks up to 4 times for each user. This would allow you to download an eBook on up to 4 computers even though each has a different activation account. We recommend that you contact the provider of your eBooks to determine if they provide this capability. We understand that for eBooks to be successful they must be as easy to use as physical books and provide additional benefits such as lower cost and an enhanced reading experience.

Louise Soeder
Acrobat Product Support Manager
    This topic has been closed for replies.

    31 replies

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    _Lucie_M_
    Participant
    November 6, 2008
    Hello There,
    Please could you advice me re: ebook. The customer service recommend this forum to find response. Many thanks Lucie

    1. Which type of adobe reader is used for ebook?
    2. Can we use intra link? (e.g. If people read on page 2 where we advice to see more info on page 20 they click on intra link and it will take them exact there where the intra link told them)
    3. If intra link possible
    Where exact it will direct to the people?
    To the word/phase or page?
    4. Are URL possible to be used in Adobe?
    5. How do you put name instead URL on it? (e.g. people click here without see the URL)
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    _queX_
    Participant
    October 1, 2004
    See: http://support.adobe.com/devsup/devsup.nsf/docs/53819.htm
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    _Humberto_Del_Castillo_
    Participant
    October 1, 2004
    I'm having the a similar problem with the Reader activation and I belive it is because of the router's firewall.

    I would not open the firewall because I would be vulnerable to virus atack, but I can open certain ports (If I knew which ones to open) in order to make the activation process work. However it seems that theres is nobody at Adobe that could help with support on this matter.

    So: The solution would be to wait a few years for the e-books to improve or change to the microsoft reader.
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    _William_B__Porter_
    Participant
    May 9, 2004
    I believe that the problem lies within the firewalls. I have a Linksys BEFSR11 gateway between my LAN and the web. Is anyone else experiencing these problems OUTSIDE of this kind of firewall setup?

    So far the eBook experience has been so frustrating as to preclude the possibility of future purchases.

    Bill@Whitehorsevideo.com
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    _Curtis_Wright_
    Participant
    April 30, 2004
    Well, well, well!! It looks like I'm not alone.. seems like A.Reader 6.0.1 is crap and Amazon knows it. They've got my money, I don't have the book. I've re-installed the reader 4 times, (that is 5 hours on my machine) prompts and messages indicate success, but when trying to open the book on Amazon's site I get "Abode DRM client error:422", "your ebook reader does not accept content of this type(application/x-ebx-pdf-RC4-40)", etc. As for getting help from Adode or Amazon, forget it, I've been trying for days to get this resolved. Once burnt, twice smart and another unwary customer bites the dirt. Good Luck Ya'll
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    _TWade_
    Participant
    February 19, 2004
    I installed the latest version of reader, tried to open my ebook.It said I needed to activate the DRM so I did. I tried to open the ebook again and it says I need an fplock plugin. Downloaded the plugin and installed it. Tried to open my ebook again get message need to activate DRM again so I go back to activate DRM and get a message that all 3rd party plugins must be deactivated first so they are deactivated and DRM is activated again. Try to open ebook again get message fplock plugin needs to be installed. I did this circle of activation, install 3 times. Still cant open my ebook in the reader. Any help or suggestions would be greatly appreciated.
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    _Lon_Stowell_
    Participant
    January 16, 2004
    Thanks Louise.

    What information is needed in order to speed the reset of
    Activation of eBooks on the free Reader thru Adobe Customer Support?

    Is anything different if I have FrameMaker 6 or Acrobat 4 installed
    at any time? I removed both of those in a vain attempt to recover
    the eBook DRM validation error 7.

    [I hate to waste their time as I poke around...]
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    _Al_Glaeser_
    Participant
    December 18, 2003
    I figured out my problem. This may help some. I have a wireless home network. I use a NetGear wireless router (WGR614). I asked NetGear tech support for help. They told me to do the following:

    "Please change the MTU size on the router to 1452 and check if that resolves the issue. To change the MTU enter into the router configuration and go to Advance-->WAN setup."

    Once I had done this I was able to activate my Reader 6.0.1 from the Tools Menu and then open my e-book.

    I hope this helps some of you! I found this experience extremely frustrating.

    Happy Holidays, Al
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    _Mary_
    Participating Frequently
    December 18, 2003
    If you have not already done so, I would highly recommend you update to Acrobat/Reader 6.0.1. In the updated version, activation occurs "in the background" when you download your eBook, so you should not have the activation errors that you are currently experiencing. For Reader, you will have to download and install the entire Reader (I installed right over top of Reader 6.0 with no problem). For Acrobat, you can go to the Downloads page and grab the 6.0.1 update.
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    _Arthur_Smith_
    Participant
    December 15, 2003
    Jamie,

    Please note that this is a User to User Forum and is not routinely visited by Adobe personnel although they do occasionally drop in here and spot your posts.

    Another post has been made by someone over the last weekend that US Support told him the Activation server was down and could not be fixed until monday morning. I presume that this means monday morning USA time and, aslo, in all likelihood late morning allowing for someone to identify the exact problem and get everything sorted.

    If that is so I think you need to allow another 4-5 hours from the time this message was posted before you are going to be able to activate.

    If you want to get Adobe's attention I can only suggest using the Contact Us link at the top of this page or calling your local office.

    Sorry I cannot be more helpful.

    Arthur
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