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amyw5189030
Participant
January 26, 2016
Question

ebooks not opening after transfer

  • January 26, 2016
  • 5 replies
  • 505 views

Trying to assist multiple users who are receiving an error on their e-reader saying "Oops! This document couldn't be opened.  This document is protected by Adobe Digital Rights Management (DRM) and is not currently authorized for use with your Adobe ID".   This is affecting sony and kobo readers.  E-book opens in digital editions but gives error on the e-reader itself.  We have tried reinstalling digital editions, installing older versions of digital editions, erasing and reauthorizing.  Several of the users are using Windows 10, possibly all of them.  What is your suggestion?

    This topic has been closed for replies.

    5 replies

    K
    kp5023266
    Participant
    January 28, 2016

    I have the exact same issue too, but my laptop is a Mac with OSX 10.10.5. I can read the book on the computer but not on the Kobo eReader and I have spent many hours and four chats with Kobo trying to resolve. They just said it's an issue with ACSM files and I have to contact Adobe for their new updates to handle library books. Is this the only way to do that?

    K
    kirstene86155060
    Participant
    January 28, 2016

    Likewise, exactly the same issue as all of the above. It is on my DE but can't get it to the Kobe Glo....who is supposed to be answering these questions??

    T
    theresam71581108
    Participant
    January 27, 2016

    I also have this same problem.  I cannot get the books to open on my kobo but can see them in my DE.  I was trying to de-authorize and then authorize everything again, which I could do in DE but not my kobo

    T
    theresam71581108
    Participant
    January 28, 2016

    I did a chat with a kobo help person today and they got me to uninstall ADE and re-install with ADE 3.0.  Everything worked after that.  Hopefully this will help someone else!

    caroler71593347
    caroler71593347
    Inspiring
    January 27, 2016

    I have exactly the same problem, even though the ADE app and the Kobo are authorised with the same ID. In my case the transfer works from a Windows 10 tablet but not from an Android tablet - all with the same Id

    caroler71593347
    caroler71593347
    Inspiring
    January 28, 2016

    I spoke too soon - can now no longer read books transferred from the Windows ADE. I have contacted Adobe Support Chat on ADE issues, and have spent hours on this, but in the end they always come back and say that they are not experts on ADE, don't support it and refer you to this Forum. Kobo referred me to Adobe. So I think the answer to Kirstene is - no-one! Adobe seem to be happy to take the money from publishers and libraries for DRM software whilst not supporting the product. Hence the spread of DRM removal software.

    K
    kp5023266
    Participant
    January 28, 2016

    I tried the ADE 3.0 solution you suggested and it did just work for me, in terms of opening the problem book on my eReader. BUT, the only book I have on my new Kobo is the one I couldn't open from the library... so I don't know if I'll have issues down the road. Thank you for passing on your knowledge. This has indeed been a most frustrating problem!!!!

    Nanaky
    Nanaky
    Participating Frequently
    January 27, 2016

    Digital Edition and the Reader authorize with the same Adobe ID?

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