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smooth_GemB830
Participant
May 6, 2016
Question

epub unable to open

  • May 6, 2016
  • 3 replies
  • 467 views

We are unable to load the epub file ADE Version 4.5.5.139278.

whereas the same file able to open in lower version such as 2.0 and 3.0

Resulting the error "Unable to load the document" or sometimes not all moving from BookShelves window.

Even we have tried formatting the system and reinstall OS still the same.

Do we have any solution for this?

    This topic has been closed for replies.

    3 replies

    smooth_GemB830
    Participant
    May 13, 2016

    We would like to inform you that, we have verified the provided sample  ePub as version 2 format. The ePub 2.0 version output is open in ADE 4.5. In the meantime, ePub 3.0 files are unable to open in ADE 4.5. Could you please advise.

    smooth_GemB830
    Participant
    May 9, 2016

    Thanks for observation.

    We would like to inform you that, we have verified the provided sample  ePub as version 2 format. The ePub 2.0 version output is open in ADE 4.5. In the meantime, ePub 3.0 files are unable to open in ADE 4.5. Could you please advise.

    Nanaky
    Participating Frequently
    May 9, 2016

    No you should contact a staff person if you have a info for adobe direktly.

    Nanaky
    Participating Frequently
    May 9, 2016

    Error with different eBooks? If not know check it with this: http://www.adobe.com/solutions/ebook/digital-editions/sample-ebook-library.html