Skip to main content
robertao14043846
robertao14043846
Participant
September 5, 2015
Question

Erase Authorization without password

  • September 5, 2015
  • 3 replies
  • 6658 views

I am trying to erase my authorization to change it - as I keep getting a Check Authorization error when I try to load new library books - but cannot remember the password to the account. I have signed back into Adobe on line and changed the password but this did not help.

Is there some way to erase the authorization without the password?

    This topic has been closed for replies.

    3 replies

    C
    cselhost
    Participating Frequently
    November 16, 2015

    You can do this without having to reinstall ADE or change versions.

    You need to delete out a few registry keys to clear the activation for ADE. You must have administration authority.


    On Windows it can be found here:
    Open Windows Registry by using the command prompt and typing 'regedit' or by opening the start menu and searching for 'regedit'.

    Search for the following folder:
    HKEY_CURRENT_USER\Software\Adobe\Adept\Activation

    The 'Activation' folder can be entirely deleted.

    Restart ADE and it should be deactivated at this point.

      A
      Anonymous
      November 16, 2015

      Thank you. I will keep that info for future use. I was able to fix it in my convoluted way, but it took far too much time.

      A
      Anonymous
      November 13, 2015

      Did you ever resolve the problem as I am having the exact same issue.

      Nanaky
      Nanaky
      Participating Frequently
      November 13, 2015

      Do you used Windows or Macintosh?

      Marc Duhamel
      Marc Duhamel
      Participant
      September 15, 2015

      I get exactly the same problem. The customer support staff was really not helpful at all.

        Terms & ConditionsAccessibility statement
        Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices