Erase Authorization without password

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I am trying to erase my authorization to change it - as I keep getting a Check Authorization error when I try to load new library books - but cannot remember the password to the account. I have signed back into Adobe on line and changed the password but this did not help.

Is there some way to erase the authorization without the password?

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C

cselhost

Participating Frequently

You can do this without having to reinstall ADE or change versions.

You need to delete out a few registry keys to clear the activation for ADE. You must have administration authority.

On Windows it can be found here:
Open Windows Registry by using the command prompt and typing 'regedit' or by opening the start menu and searching for 'regedit'.

Search for the following folder:
HKEY_CURRENT_USER\Software\Adobe\Adept\Activation

The 'Activation' folder can be entirely deleted.

Restart ADE and it should be deactivated at this point.

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A

Anonymous

Thank you. I will keep that info for future use. I was able to fix it in my convoluted way, but it took far too much time.

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A

Anonymous

Did you ever resolve the problem as I am having the exact same issue.

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Nanaky

Participating Frequently

Do you used Windows or Macintosh?

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Marc Duhamel

Participant

I get exactly the same problem. The customer support staff was really not helpful at all.

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