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J
jamiel75886915
Participant
August 11, 2016
Question

Erase Computer Authorization

  • August 11, 2016
  • 1 reply
  • 191 views

I can't 'Erase Auth...' initially I couldn't remember my password, so I reset my Adobe ID password online. However I still can't change the user, the message reads "Unable to Erase Authorization. Please try after some time." will this work eventually or am I wasting my time? I tried uninstalling ADE and re-installing it but it automatically Authorizes it with the old ID.

I thought that maybe I could get the seller to re-issue the book to the ID I seem to be stuck with.

Many thanks, Jamie

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    1 reply

    Nanaky
    Nanaky
    Participating Frequently
    August 12, 2016

    Windows:

        Close all applications.

        Choose Start > Run.

        In the Open text box, type regedit and then press Enter. The Registry Editor opens.

        In the left pane of the Registry Editor, locate the following registry key: HKEY_CURRENT_USER\Software\Adobe\Adept

        Select the Adept key.

        Choose File > Export.

        In the Export Registry File dialog box, select Selected Branch under Export Range. Enter a name and location for the backup registry key, and then click Save.

        Right-click the Adept key and choose Delete.

        In the Confirm Key Delete dialog, click OK.

        Close the Registry Editor.

        Open Adobe Digital Editions and reauthorize.

    Macintosh:

        quit Adobe Digital Editions.

        Navigate to /Users//Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash.

        If you are using 10.7, see https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

        Open Adobe Digital Editions and reauthorize.

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