Erased & New Authorisation

Question

I've been having difficulty downloading library ebooks, so it was suggested I erase my Adobe ID authorisation on my computer & then go through the process of authorising again.  So I erased my Adobe ID authorisation, & then when I tried to do a new authorisation using the same Adobe ID & password, the message came back that I can only authorise this computer with an Adobe ID that hasn't been used to previously authorise any other computer or device.  Wondering what my options are now?

Nanaky · Answer

Windows:

    Close all applications.
    Press WINDOWS + R.
    In the Open text box, type regedit and then press Enter. The Registry Editor opens.
    In the left pane of the Registry Editor, locate the following registry key: HKEY_CURRENT_USER\Software\Adobe\Adept
    Remove the Adept Folder.
    In the Confirm Key Delete dialog, click OK.
    Close the Registry Editor.
    Open Adobe Digital Editions and reauthorize..

Macintosh:

    quit Adobe Digital Editions.
    Navigate to /Users//Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash.
    If you are using 10.7, see https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html
    Open Adobe Digital Editions and reauthorize.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded