eReader needs reauthorization

Forum|Forum|10 years ago
December 1, 2015
2 replies
659 views

Hello. I have a Sony eReader - PRS-T2. This week I upgraded to Windows 10 and now my Reader for PC software wants me to reauthorize it. Unfortunately, my eReader was set up with a very old email that was closed many years ago. I am unable to get that password information. I created a new Adobe ID account with my new email address, and used my eReader for many years. But now I cannot use either because it wants the old password. I have contacted Sony, Kobo, and Adobe help chats with no help available; each one told me to go elsewhere. How do I get my Sony eReader and my computer software (Reader for PC) to work again? And, no, I cannot just use the Wi-Fi on the eReader to download books because I purchase books from sites other than just Kobo. Plus, I use my PC to organize all the collections. I deauthorized the eReader but cannot get it reauthorized. I uninstalled and reinstalled the Reader for PC software. Nothing is working. Please help; I miss my books!

ereader reauthorization

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Nanaky

Participating Frequently

Have you check the system requirements of Reader for PC? Its compatible with Windows 10?

A

Anonymous

I uninstalled the Reader for PC software on my computer and reinstalled it by plugging in my device; that didn't fix the issue. So I uninstalled the Reader for PC again and this time downloaded it directly from a Sony website. Unfortunately, instead of a nice, clean slate to work with, the software found all my books saved in the Reader folder and loaded them all up. To answer your question of whether or not Reader for PC is compatible with Windows 10, other blogs seem to imply it should work fine - and it does seem to work just like normal, until I go to open a book. Then it wants authentication. Here is the message I keep receiving (see below - first picture). Of course, I click "Yes," which brings up the prompt to enter my password for Adobe. Here is my issue: Even though I thought I had this situation fixed a few years ago, my eReader was initially set up with an old email address that I closed down before I knew I had this issue. My eReader wants the old password, but I cannot access that information because Adobe sends that info to the closed email account. (These were in the days before I knew about backup emails for recovery purposes.) I created a new Adobe ID a few years ago, but since the upgrade to Windows 10 this week (I chose to not accept defaults and wanted to input my passwords manually), my eReader reverted back to the old ID again. I cannot figure out how to get it changed to associate with my new ID again. I wish Adobe could just go behind the scene and fix the old password to something easy, tell me what it is, and let me make the necessary changes. Is this possible? The representative said I had to go to the forum for help. I appreciate any help. I am ready to just do a factory reset, delete all the books from the computer, and reload my 800 books again just to get it all working again. Any better solutions?

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