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eReader not authorized to open this book

Forum|Forum|8 years ago
November 4, 2017
76 replies
124524 views

When I download a book from my public library I can open it in digital editions 4.5 but when I transfer it to my device (kobo) and try to open it on the kobo it says "This book is protected by DRM. Because you previously deauthorized your eReader, you need to re-import the book using Adobe Digital Editions." I tried erasing authorization and setting git up again but it still won't work. Erased and downloaded a new edition of ADE, that didn't work either. Tried different books and libraries but still have problem. Called kobo and after troubleshooting with them they say it as ADE problem. Please please please help! Thank you!

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Correct answer kirsten5FD5

This thread is old but incase anyone is suffering from the same problem here in January 2023. I have finally figured out a hack to get my Kobo to work.

For the record, I have tried everything: De/Re Authorizing, deleting books, overdrive account vs adobe account, etc. I couldn't use ADE V3 as my Mac is running 64 bit and it's not supported. I thought I was hooped until I came across this in my hours of searching:

Download another random book. One you HAVE NOT had on hold (this is important because this seems to effect books on hold more than anything). Just choose something random.
Load the random book + the book you want into ADE at the same time.
Profit!

I don't know if it's a bug with holds or what, but so far this has worked for me for my last 3 books!

Hopefully this helps someone.

Show previous replies

kens10032777

Participant

Had the same problem...installed ADE 3.0...we had some issues with an activation error but you can search how to fix that and once done works like a charm!

D

DonB2

Participant

ADE 3.0 worked for me as well. However, I had to unathorize my computer ADE 4.5 and then install ADE 3.0 and reauthorize.

T

ttloop

Participating Frequently

Unfortunately 3.0 is automatically updated so I have had to repeat this
process several times. Do not know how to prevent the update.

etiennep61180077

Participant

Install ADE 3.0, it solves everything

S

steadiman

Participant

That worked for me for almost a year before it became useless

R

ronc73269033

Participating Frequently

I was able to successfully add to my Kobo the last two e-books I borrowed. The one thing I did different was - on the download instead of directly opening into ADI I saved the file into my downloads. Then I went to the downloads and from there opened the file into ADI. I was then able to transfer the file from ADI to the Kobo successfully. I don't know if these were just flukes?

amandan11552136

Participant

OMYGOSH the above really did work. I tried for 2 hours this evening doing everything I had read about when searching on google. Then did the above before giving up for good.. but it worked!!! Thankyou!!!

R

ronc73269033

Participating Frequently

I've pretty much given up on trying to download library borrowed e-books to my kobo. Instead I recently began reading them in a browser on my I-Pad.

helenk49194658

Participant

That's what I'm doing now, too! I also have a Sony eReader that no longer supports DRM material. It would appear that there's a move to allow only purchased materials to be read on these devices. We may have to return to hard copy books in future!

M

mcgowan1942

Participating Frequently

I think all of us who are having problems should talk to our libraries/bookstores about the problem, and get them to intervene with Adobe. If the ebooks don't work for their clients, they have no reason to buy them which gives them more clout than we, the ordinary reader, have.

J

jukkak24758315

Participant

>Same problem where is the solution?

R

ronc73269033

Participating Frequently

Will this work with a library ebook downloaded to ADE and then transferred to Calibre to Kobo?

meganh39166040

Participant

Yes. You are likely to spend a ton of time getting it set up following online instructiins, but yes, ultimately I know success is possible.

meganh39166040

Participant

A potential solution do those who have tried everything else... google “Calibre for Kobo”. It isn’t legal but frankly what are you supposed to do if you’ve purchased a device and have tried everything to make it work?

K

kathyw6153283

Participant

i have the exact same problem an adobe support was deplorable as someone else said. i have authorized and reauthorized out the wazoo and nothing works. i will try the calibre to kobo and see what happens. seems adobe has left us no alternative.

R

ronc73269033

Participating Frequently

From what I read you have to also install the DeDRM Plugin after installing Calibre. Google "Apprentice Alf's Blog".

What gets me is that on occasion a Library borrowed ebook will download and install on my Kobo and open as it should. This is so with maybe one of every four or five downloads and following the correct procedures each time. Very frustrating especially so as Adobe doesn't seem to care or try to fix the problem which seems to be widespread.

R

ronc73269033

Participating Frequently

Why does downloading a an ebook have to be so impossible?

R

ronc73269033

Participating Frequently

Yes same issue

helenk49194658

Participant

Same problem, but a brand new eReader. I can't authorise the device in ADE, same as lizm. I had ADE 4.5 and tried to download 3.0 but my Mac won't downgrade. Contacted kobo who told me that it was an Adobe problem, and found myself here. While you're all lovely people and I hope that you've resolved your issues, I think that Adobe's lack of support is deplorable.

My only idea now is to use OverDrive on my iPad to download library books and sync onto the kobo reader. Haven't tried it yet, and why would I use the Kobo if the book's on my iPad anyway?

Good luck everyone!

N

notty1934

Participant

I am trying to solve the exact same problem for my 84 year old mother. I was the one to encourage her to stop buying books and try our library. She can't hold onto a regular book because of arthritis, and she uses a peeramid to prop up the ebook.

They have absolutely NO phone number for the ADE, and the help and forum are the only options. I can't contact my library today as it is a holiday here in Ontario. I can't believe they don't have a customer service. Clearly everyone is trying to help each other, but there is no help from the makers of this idiotic program.

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