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_David_Beale_
Participant
September 11, 2008
Question

Error#2038

  • September 11, 2008
  • 11 replies
  • 52658 views
I'm trying to open one of the sample books.

I click on it and Digital Editions opens and says it downloading.

However after about 5-10 minutes the following error message appears...

IO ERROR on NETWORK REQUEST.

Please check your network connections and try again.

Network path

http://divpi.adobe.com/bookbytes/ebx_isbn_0345472160.pdf

Event detail
ERROR#2038

Can anybody advise please
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    A
    Anonymous
    September 11, 2008
    This error is very generic. All it really tells us is that the Flash Player (which is part of Digital Editions) ran into a problem when contacting the server. The most common causes of these kinds of problems are some proxy or firewall that is interfering with the HTTP headers that DE needs to manage the download process. See the info here:

    http://support.adobe.com/devsup/devsup.nsf/docs/53819.htm

    Another cause can be a spam or virus checker, such as Kaspersky or McAffee, which is not set to allow Digital Editions to access the internet. You can try it again, but you'll most likely need to troubleshoot your machine to see what's blocking the download.

    Regards,

    Bentley Wolfe
    Senior Support Engineer, Flash/Flash Player/Digital Editions
    Adobe
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