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Srisuja
Participant
September 17, 2013
Question

Error authoring my computer. Newly registered user

  • September 17, 2013
  • 2 replies
  • 738 views

I installed Digital Editions after creating Adobe ID. I confirmed the registration email link. I am trying to access ebook. Digital Editions is giving following error when authorizing my computer.

"DIgital Editions could not connect to the activation server. Please make sure you are connected to the internet."

Note: My internet is working fine and m using Firefox browser.

Could you please help me with this issue.

    This topic has been closed for replies.

    2 replies

    E
    empty_mug
    Participant
    September 20, 2013

    I'm having same problem. Adobe has been less than helpful

    S
    sjpt
    Inspiring
    September 23, 2013

    I can make two suggestions that might help.  I'm afraid I can't guarantee either of them.

    ~~~~~~~~~~~~~~~~~

    ~~~~~

    Sometimes ADE gets its registration/activation confused and in a semi-authorized state.

    Uninstalling and reinstalling does not help.

    Unfortunately, it often then gives misleading error messages about what is wrong.

    A common incorrect message informs you that the ID is already in use on another computer and cannot be reused.

    This can often be resolved by completely removing any authorization using ctrl-shift-D to the Library screen on ADE (cmd-shift-D if on Mac).

    Restart ADE, and then reauthorize with your (old) Adobe ID.

    In extreme cases on the mac, the following extra step has helped some people.  Navigate to /Users//Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash. If you are using 10.7, see Access hidden user library files | Mac OS 10.7 Lion. http://forums.adobe.com/thread/1265248?tstart=0

    ~~~~~~~~~

    There are lots of bugs in ADE2.0.  Try replacing ADE2.0 with the older but more reliable v1.7.2.

    (You can have them both installed at once if you like.)

    Version 1.7.2, it is a little difficult to find, available on Adobe site for Windows and for Mac.

    http://helpx.adobe.com/digital-editions/kb/cant-install-digital-editions.html

    The forum software is sometimes corrupting the link above.  There shouldn't be a blank in 'editio ns.html'.  The following redirects to the same page: http://tinyurl.com/diged172

    A
    Anonymous
    September 20, 2013

    Your problem is 3 days old. Nobody answers. More people have the same problem me too. Adobe doesnot answer and it seem to be their problem, a problem in their software. Wonderfull invention those E-books now we only need good reader programms. This was the first and last E-book I ever did buy.

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