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Comet1234
Comet1234
Participant
Oct 24, 2014 2:51 AM UTC
Answered

Error check activation

I just downloaded adobe digital editions. When I go to download my library book and open it with the program I get a message "error check activation". Help I don't know what to do. Everything is authorized but I don't know how I correct the error.

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    Prabhanjan
    PrabhanjanCorrect answer
    Participating Frequently
    Oct 24, 2014 6:33 AM UTC

    Please try de authorizing and then re authorize(do this only if you remember your ID and password). Hope this helps.

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    jackie79
    Participant
    Nov 5, 2014 9:48 AM UTC

    Hi, I am also having this problem, however when I click on the help tab, I cannot select the Eraze authorization option !?!? Any ideas why? Or how I can change it?

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    Prabhanjan
    Prabhanjan
    Participating Frequently
    Nov 7, 2014 11:43 AM UTC

    If you are not able to select Erase authorization, then that means that your computer is not authorized at all!

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    Anonymous
    Oct 24, 2014 6:07 PM UTC

    I have the same error. How do I de-authorize it?

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    Comet1234
    Comet1234Author
    Participant
    Oct 25, 2014 12:13 PM UTC

    When the Adobe Digital Editions is open go under Help and choose Erase Authorization.

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    Anonymous
    Oct 25, 2014 2:23 PM UTC

    I have tried de authorizing and re authorizing but I am still getting the same message. What should I do now?

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    Prabhanjan
    PrabhanjanCorrect answer
    Participating Frequently
    Oct 24, 2014 6:33 AM UTC

    Please try de authorizing and then re authorize(do this only if you remember your ID and password). Hope this helps.

    Translate
      Comet1234
      Comet1234Author
      Participant
      Oct 24, 2014 11:48 AM UTC

      That worked. Thanks so much. Very helpful.

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