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Participant
July 9, 2015
Question

error check activation

  • July 9, 2015
  • 1 reply
  • 570 views

I cannot download/view a downloaded book from the library. When attempt to download,  message error check activation occurs.  I have attempted to de-activate my adobe account , it won't let me.  Also I have un-installed and re-installed with no luck.  I was able to download with no issues a few weeks ago 

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    1 reply

    AadeshSingh
    Participating Frequently
    July 9, 2015

    Hi andrewk10810178,

    Is it associated with Adobe Digital Edition?

    Have you tried to deauthorize & reauthorize your device?

    Regards,

    Aadesh

    Participant
    July 9, 2015

    I have tried to deauthorize adobe digital editions on my computer.  When I attempt it states unable to erase authorization, try again in some time.  The problem is when I download from the public library, the books doesn't come onto the adobe digital editions. It just pops up with message, check activation.  I haven't attempted to add the book to my ereader, as I cannot get to the point yet.

    pwillener
    Legend
    July 10, 2015

    [topic moved to Digital Editions forum]