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August 25, 2016
Question

Error, Check Activation?

  • August 25, 2016
  • 2 replies
  • 741 views

I am trying to download an ebook from Netgalley, and I have Adobe Digital Editions installed, but when I try to open the book, it tells me "Error! Check Activation". I am logged into Adobe Digital Editions and it's authorized to my computer. Why won't it work.

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    2 replies

    Participant
    December 6, 2016

    Do not see adept key

    Nanaky
    Participating Frequently
    December 7, 2016

    Guernseycove schrieb:

    Do not see adept key

    o.O Do found the entry untill this: HKEY_CURRENT_USER\Software\Adobe\

    Nanaky
    Participating Frequently
    August 29, 2016

    Windows:

        Close all applications.

        Choose Start > Run.

        In the Open text box, type regedit and then press Enter. The Registry Editor opens.

        In the left pane of the Registry Editor, locate the following registry key: HKEY_CURRENT_USER\Software\Adobe\Adept

        Select the Adept key.

        Choose File > Export.

        In the Export Registry File dialog box, select Selected Branch under Export Range. Enter a name and location for the backup registry key, and then click Save.

        Right-click the Adept key and choose Delete.

        In the Confirm Key Delete dialog, click OK.

        Close the Registry Editor.

        Open Adobe Digital Editions and reauthorize.

    Macintosh:

        quit Adobe Digital Editions.

        Navigate to /Users//Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash.

        If you are using 10.7, see https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

        Open Adobe Digital Editions and reauthorize.

    Participating Frequently
    December 6, 2016

    I already did thsi step ( necessary to de-authorize) but now won;t allow me to authorize my computer.  Says it cannot "connect to fulfillment server" and thinks I am not online (which obviously I AM).

    Don;t waste your time with chat.  They have zero clue and cannot help.