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kalden07
kalden07
Participant
February 25, 2021
Question

"error check activation" and unable to erase authorization. please try after some time

  • February 25, 2021
  • 1 reply
  • 133 views

Untill two weeks ago everything worked fine.

I have a laptop with windows 10.

 

So I read a lot of advanced reader copy books, which i download as an acsm, two days ago it stopped working keep saying "error check activation".
I have changed my password and tried to deauthorize to reset it but then it just gives an error
saying i cannot log out. but the books come in through my email, so I need that account to work
I also downloaded the app on my phone, logged in worked perfectly
but I cannot get my laptop to sync the new book
I even deleted it and downloaded it again, but it wouldn't let me log in, unable to erase authorization. please try after some time says this, have tried it 15 times.
Also weird that I changed my password, but it has yet to ask me for one.

 

Please help.

This topic has been closed for replies.

1 reply

kalden07
kalden07Author
Participant
February 25, 2021
Screenshot_2021-02-25_235744.jpg
kalden07
kalden07Author
Participant
February 25, 2021

This is from another member, but finally solved it

 

If due to some reason, you are unable to deauthorize ADE, follow the below steps:

Mac:

1. Go-> Go to folder.

Go to folder dialog will appear.

2. Type ~/Library/Application Support/Adobe/Digital Editions

drag the activation.dat file to the trash.

ADE will be deauthorized now.

Now Authorize ADE again.

ADE will be deauthorized now.

Now Authorize ADE again.

Windows:

Choose Start > Run.

In the Open text box, type regedit and then press Enter. The Registry Editor opens.

In the left pane of the Registry Editor, locate the following registry key:

HKEY_CURRENT_USER\Software\Adobe\Adept

Right-click the Adept key and choose Delete.

In the Confirm Key Delete dialog, click OK.

Your authorization will be deleted.

ADE will be deauthorized now.

Now Authorize ADE again.

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